Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Billie Morawski

Milwaukee

Summary

Eager to learn new job opportunities to gain personal and professional goals. Looking to participate in a team setting to enhance growth within a diverse community.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ECM Industries
04.2024 - Current
  • Adapted quickly to changing product knowledge and customer needs.
  • Ensured compliance with company policies while addressing customer concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Generac Power Systems
03.2022 - 04.2024
  • Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
  • Assisted in processing orders and returns, maintaining accurate records.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Utilized CRM software to track customer interactions and follow up effectively.

Special Needs Caregiver

Brookfield Adult Center
05.2021 - 04.2024
  • Provided personalized care and support to individuals with special needs, ensuring comfort and safety.
  • Assisted in daily living activities, promoting independence and enhancing quality of life.
  • Implemented behavior management strategies to encourage positive interactions and social skills development.
  • Collaborated with families and healthcare professionals to create tailored care plans based on individual needs.
  • Worked with individuals with special needs to increase social skills and independence.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.

Security Officer

Elite Protection Services
06.2019 - 03.2021
  • Monitored premises to prevent unauthorized access and ensure safety compliance.
  • Conducted regular patrols to identify security risks and maintain a secure environment.
  • Responded promptly to incidents, coordinating with local law enforcement as necessary.
  • Assisted in the development of safety protocols and emergency response plans.

Personal Care Worker

ComForCare Home Care
02.2019 - 01.2020
  • Responsible for attending to those who are sick, injured, mentally or physically disabled, elderly, and fragile.
  • Assisting clients with general and personal care such as; bathing, dressing, toleting, exercise, and medication.
  • Providing transportation to activities, appointments, and other needs of the client.
  • Supervising clients to ensure they are out of risk or harm.

Education

High School Diploma -

New Berlin West

Skills

  • Customer Service
  • Time Management
  • Strong Communication
  • Advanced Technology Skills
  • Incident reporting
  • Detail-oriented

Education

Waukesha County Technical College- Current Student

Timeline

Customer Service Representative

ECM Industries
04.2024 - Current

Customer Service Representative

Generac Power Systems
03.2022 - 04.2024

Special Needs Caregiver

Brookfield Adult Center
05.2021 - 04.2024

Security Officer

Elite Protection Services
06.2019 - 03.2021

Personal Care Worker

ComForCare Home Care
02.2019 - 01.2020

High School Diploma -

New Berlin West

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