Mackenizie Marcello
Youngstown,OH
Summary
Personable Waiter with more than 8 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Senior Waiter
Stonebridge Grille & Tavern
Canfield, OH
10.2021 - Current
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Provided accurate change for cash transactions using a cash register system.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers, answered questions and recommended specials to increase profits.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress/Hostess Manager
Davidsons Grille and Tavern
Canfield, OH
2017 - 2021
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Provided accurate change for cash transactions using a cash register system.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Bachelor of Science - General Studies
Youngstown State University
Youngstown, OH12-2023
Skills
- Check Payment Processing
- Sales Techniques
- Special Event Coordination
- Upselling Techniques
- Reservation Management
- Guest Relations
- Strong Verbal Communication
- Customer-Focused
- Media Relations
- Solution-Driven
- Schedule Coordination
- Customer Service
Accomplishments
- National Honors Society from 2018-2019
- Leadership awards throughout highschool athletics
- Leardership within the workplace
- Link Crew member
Affiliations
- Tutored grades 2nd-12th in all subjects (preferably math)
References
References available upon request.
Timeline
Senior Waiter
Stonebridge Grille & Tavern
10.2021 - Current
Waitress/Hostess Manager
Davidsons Grille and Tavern
2017 - 2021
Bachelor of Science - General Studies
Youngstown State University
Similar Profiles
Riley PiverRiley Piver
Customer Service at Stonebridge Grille & TavernCustomer Service at Stonebridge Grille & Tavern
Abigail NoirotAbigail Noirot
Bartender at House of Brews/Double Bogeys Tavern and GrilleBartender at House of Brews/Double Bogeys Tavern and Grille
Genevieve LeyvaGenevieve Leyva
Bartender at Holy Grail Tavern & GrilleBartender at Holy Grail Tavern & Grille