Mackenzee Rose
Grand Rapids,MI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and attentive to customer needs to facilitate enjoyable dining experiences. Organized, quick learner, can easily to adapt to new things and situations instantaneously.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender/Server
New Holland Brewing Company
South Haven , MI
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Practiced great organizational skills to ensure a clean and efficient work environment.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Martell's
Kalamazoo, MI
04.2018 - 04.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Hawkshead Golf Course
South Haven, MI
06.2013 - 09.2019
- Created warm relationships with guests to establish a positive dining experience.
- Worked with POS system to place orders, and manage bills.
- Maintained exceptional organizational skills to ensure a clean and efficient work environment.
- Possessed the ability be attentive to guests needs at all times to ensure best possible dining experience.
- Practiced exceptional communication with the guests, front of house, and back of house to provide a seamless dinner service.
Bartender/Server
Mcintosh Wine Cellars
South Haven , MI
05.2017 - 10.2017
- Maintained a positive attitude and
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Manager
Dairy Queen
South Haven , MI
05.2011 - 10.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Practiced exceptional organizational skills to ensure positive guest experiences, clean work environment and great employee morale.
Education
Cosmetology Lisence - Cosmetology
Empire Cosmetology School
Portage, MI07.2017
High School Diploma -
LC Mohr High School
South Haven, MI06.2014
Skills
- Capability to properly handle cash, money transactions
- Conflict and Complaint Resolution
- Warm and Friendly
- Ability to manage stressful situations
- In depth spirits and cocktail knowledge
- Great deal of service industry experience in every front of house position
Certification
Serve Safe
Bar smarts
Timeline
Bartender/Server
New Holland Brewing Company
10.2021 - Current
Server
Martell's
04.2018 - 04.2019
Bartender/Server
Mcintosh Wine Cellars
05.2017 - 10.2017
Server
Hawkshead Golf Course
06.2013 - 09.2019
Shift Manager
Dairy Queen
05.2011 - 10.2015
Cosmetology Lisence - Cosmetology
Empire Cosmetology School
High School Diploma -
LC Mohr High School
Serve Safe
Bar smarts
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