Mackenzee Tancredi
Salem
Summary
Dynamic and detail-oriented Medical Office Assistant at Salem Health, skilled in managing patient flow and maintaining HIPAA compliance. Proven ability to communicate effectively and handle confidential information, ensuring smooth operations. Adept at multitasking and organization, with a strong commitment to teamwork and problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Salem Health
Salem
05.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate electronic health records for patient data management.
- Handled insurance verification and billing inquiries promptly.
- Organized office supplies and medical equipment for daily operations.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Prepared patient charts prior to each appointment.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Human Resources Specialist
Oregon National Guard
Salem
04.2024 - Current
- Assist soldiers with human resource needs
- Process enlistment and separation records using U.S. Army Human Resources (HR) software
- Provide promotion and training information to soldiers
- Produce documents, draft HR requests, oversee official documentation, and learn computer programs
- Plan work to meet records submission deadlines
- Keep communication lines open with supervisors to ensure smooth operations with timely and accurate information.
- Explain HR related rules
- Use attention to detail in data entry
- Follow HR guidelines and regulations
- Handle soldiers’ benefits and pay issues
- Update and edit personnel records
Crew Member
Dairy Queen
Salem
11.2022 - Current
- Greet customers with professionally, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Followed health department regulations for handling food products properly.
- Washed and sanitized plates and utensils for continued use.
- Answer phone calls to assist customers with various issues they have and direct them to the appropriate personnel
Education
Army Initial Training (AIT) Diploma - Human Resources Management
Adjutant General School
Fort Jackson, South Carolina01.2025
High School Diploma -
West Salem High School
Salem, OR06.2024
Associate of Applied Science - Radiology
Chemeketa Community College
Salem, Oregon, ORSkills
- Human Resources (HR) records input and maintenance
- Explaining rules
- Meeting deadlines
- Teamwork and collaboration
- Clear communication
- Leadership qualities
- Dependable and independent worker
- Handles confidential information
- Problem solver
- Medical software applications
- Patient flow
- Dependable attendance
- Multitasking and organization
- Schedule management
- HIPAA compliance
- Clinical documentation
Certification
- Adjutant General's Corps Regiment Certificate of Affiliation
- United States Army Basic Combat Training Certificate
Timeline
Medical Office Assistant
Salem Health
05.2025 - Current
Human Resources Specialist
Oregon National Guard
04.2024 - Current
Crew Member
Dairy Queen
11.2022 - Current
Army Initial Training (AIT) Diploma - Human Resources Management
Adjutant General School
High School Diploma -
West Salem High School
Associate of Applied Science - Radiology
Chemeketa Community College