Summary
Overview
Work History
Education
Skills
Timeline
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Shannon McCullough

San Tan Valley,AZ

Summary

Driven HR Assistant/Office Manager at 2B Claim Services, I leveraged employee relations and HR policies compliance to streamline HR processes, enhancing staff engagement. Skilled in recruitment and communication, I fostered a collaborative team environment, significantly improving hiring practices and employee satisfaction. Well-qualified office management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

11
11
years of professional experience

Work History

HR Assistant/Office Manager

2B Claim Services
01.2014 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Organized company-wide events to foster a positive work culture and enhance employee engagement.
  • Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Updated and maintained employee attendance records.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Developed and maintained HR policies and procedures.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Participated in job fairs to recruit new talent.
  • Aided staff with employee performance review paperwork and documentation.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Head Volleyball Coach

Combs High School
04.2015 - 07.2019
  • Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
  • Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
  • Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
  • Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
  • Developed strong relationships with players, fostering teamwork and communication on and off the court.
  • Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
  • Monitored academic status of volleyball student-athletes for eligibility requirements.
  • Expanded visibility of the program by building relationships with both local media outlets and online platforms.
  • Maintained accurate and up-to-date records of team statistics, player progress, and achievements to track overall program success.
  • Motivated athletes through effective goal-setting strategies, resulting in increased drive towards personal improvement.
  • Collaborated with athletic director in hiring of assistant coaches and other staff members.
  • Organized successful fundraising events to support the volleyball program''s financial needs.
  • Managed budget effectively, allocating resources for travel expenses, equipment purchases, and facility rentals.
  • Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
  • Prepared athletes for special competitions and tournaments.
  • Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
  • Created positive and encouraging environment to motivate athletes to give best efforts.

Education

No Degree - Liberal Arts And General Studies

Pima Community College
Tucson, AZ
05.2011

High School Diploma -

Queen Creek High School
Queen Creek, AZ
05.2010

Skills

  • Employee Relations
  • File Maintenance
  • Human resources records
  • Benefits Administration
  • HR Policies Compliance
  • Payroll Administration
  • Recruitment Management
  • New employee onboarding
  • Exit Interviews
  • Background Checks
  • Training Coordination
  • Office Administration
  • Team Player
  • Communication Management
  • Staff education and training
  • Recruitment
  • Scheduling
  • Computer Literacy
  • Microsoft Office and Docusign
  • New Hire Orientation
  • Payroll Processing
  • Mail handling
  • Online position posting
  • Talent Recruitment
  • Training facilitation
  • Monitoring

Timeline

Head Volleyball Coach

Combs High School
04.2015 - 07.2019

HR Assistant/Office Manager

2B Claim Services
01.2014 - Current

No Degree - Liberal Arts And General Studies

Pima Community College

High School Diploma -

Queen Creek High School

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Shannon McCullough