Chandler Mann-Retherford
Scottsdale,AZ
Summary
Detail-oriented adjuster/estimator with 3+ years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and construction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Independent Adjuster
Eberl Claim Services
09.2022 - Current
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
Project Consultant
Aspen Contracting Inc.
02.2022 - 08.2022
- Maintained high performing team and served as project's advocate.
- Monitored project progress, identified risks and took corrective action as needed.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
Education
Texas All Lines Certification -
Mile High Adjusters
East Rockaway, NY07.2022
Skills
- Client Communications
- Construction
- Problem Solving
- Claims investigation
- Damage assessment
- Sales background
- Workflow management
- Customer service
Accomplishments
- Registered an average of 3 claims per hour, exceeding company targets by 40%.
- Served as Lead Adjuster for 1200+ complex claims.
- Maintained a superior quality rating of 95% in file handling from 2022 to present, exceeding the 75% department goal.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led over 80 projects that were all completed within budget and on schedule.
Timeline
Independent Adjuster
Eberl Claim Services
09.2022 - Current
Project Consultant
Aspen Contracting Inc.
02.2022 - 08.2022
Texas All Lines Certification -
Mile High Adjusters