Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DAN A. SMITH, JR.

Raleigh,NC

Summary

Skilled Independent Adjuster with comprehensive background in insurance claims management. Experience includes accurate damage assessment, negotiation of claim settlements, and effective communication with policyholders to facilitate swift resolution. Strengths lie in critical thinking, problem-solving abilities, and knowledge of industry regulations and standards. Previous roles demonstrated capacity to reduce claim processing times and improve customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Independent Adjuster

Allstate, Tower Hill, Progressive
10.2021 - Current
  • Effectively communicates with insureds via phone calls, email, and official letters per state and carrier guidelines
  • Explains coverage of loss and reconciling estimates by the categorization of damages, emergency mitigation services, and replacement of contents
  • Advises and implements the principles of replacement cost value versus actual cash value
  • Reviews, evaluates and settles total loss claims efficiently and accurately using appropriate coverage and ensuring compliance with regulatory standards, company policy, and applicable state guidelines
  • Utilizes claim handling procedures to schedule inspections, process payments, and close claims

Life/Health Insurance Producer

Independently Employed
Clayton, NC
10.2006 - Current
  • Simplifies policy language for policyholders before, during, and after a loss
  • Provides customized coverage options to assist insureds in protecting assets
  • Maintains high standards of customer service by building relationships with insureds
  • Provides training and coaching to newly hired producers in the life insurance industry

Customer Service Representative - FNOL

LiveOps - Allstate
Raleigh, NC
07.2014 - 12.2021
  • Assisted with the first notice of loss calls for auto & property claims
  • Handled Catastrophe claims, ranging from light to moderate losses; Provided guidance on policy limits
  • Amplified customer satisfaction remotely with no business interruptions
  • Consistently provided first call resolution and exceeds all other call center performance metrics
  • Received a high volume of customer calls through VOIP platforms such as Avaya and Five9

Education

Technical Degree - Mortuary Science

Fayetteville Technical Community College
Fayetteville, NC
05-2013

Skills

  • Proficient in Microsoft Office 365
  • High-Quality Client Service
  • Meticulous Attention to Detail
  • Symbility Proficiency
  • Efficient and Detail-Oriented
  • Analytical
  • Proficient Policy Interpreter
  • Effective Resolution Strategies
  • Xactimate Proficiency
  • Claim evaluation
  • Claims processing
  • Negotiation strategies
  • Loss settlement

Certification

  • Self-Employed Insurance Adjuster, North Carolina (8942701), South Carolina (8942701), Arkansas (8942701), Kentucky (1293303), Maine (ADN463001), New Mexico (8942701), New York (1816935), Oklahoma (3002677725), Minnesota (40880563), Florida (W025680), Alabama (3001721476), Texas (2781404), Indiana (3759485), Michigan (0560172), Georgia (3486592), Louisiana (973887), Mississippi (10199758)
  • Life/Health Producer, North Carolina (8942701)
  • Funeral Director, North Carolina (4084)
  • Real Estate Broker, North Carolina (328035)
  • Notary Public, North Carolina (201322100124)
  • State Farm Policy Certification
  • State Farm Auto Certification
  • State Farm Estimatics Certification
  • TWIA/TFPA Claims Examiner Level I - Certification
  • USAA IA Certification
  • ClaimXperience Certification
  • Symbility Certification

References

References available upon request.

Timeline

Independent Adjuster

Allstate, Tower Hill, Progressive
10.2021 - Current

Customer Service Representative - FNOL

LiveOps - Allstate
07.2014 - 12.2021

Life/Health Insurance Producer

Independently Employed
10.2006 - Current

Technical Degree - Mortuary Science

Fayetteville Technical Community College
DAN A. SMITH, JR.