Kenya Roberts
Grand Prairie,TX
Summary
Driven and efficient Independent Adjuster licensed in Texas and ready to tackle high-volume work after large-scale events such as natural disasters. Works quickly to meet with customers, assess damage and process claims. Operates according to specific policies and requirements of each carrier.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Davies Claims-USAA
Coppell, TX
01.2024 - Current
- Documented claims details with written descriptions, photographs and sketches.
- Coordinated timely handling and resolution of customers' claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Independent Adjuster
Pacesetter Claims Service
Dallas, TX
09.2023 - 01.2024
- Completed accurate estimates in line with carrier's best practices.
- Documented claims details with written descriptions, photographs and sketches.
- Coordinated timely handling and resolution of customers' claims.
- Negotiated and assessed property claims on behalf of carriers after natural disasters such as hurricanes and tornadoes.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Completed required investigations on referred files within established timeframes.
- Investigated questionable claims to determine payment authorization.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Independent Adjuster
Davies Claims-USAA
Coppell, TX
03.2023 - 09.2023
- Documented claims details with written descriptions, photographs and sketches.
- Coordinated timely handling and resolution of customers' claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Independent Adjuster
Pilot-State Farm
Dallas, TX
12.2021 - 12.2022
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants and insureds.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Carried out day-to-day duties accurately and efficiently.
- Used Outlook software tools to create documents and other communications.
- Documented all findings in concise reports.
Customer Service Representative
Concentra
Dallas, TX
10.2017 - 06.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
Education
High School Diploma -
Emerson School For The Visual And Performing Arts
Gary, IN06.2001
Skills
- Property/Auto Claims
- Information Confidentiality
- Liability Determination
- Decision Making
- Complex Problem Solving
- Claims Processing
- Critical Thinking
- Active Listening
- Client Interviewing
- Conflict Resolution
- Verbal and Written Communication
- Claims File Management Processes
- Claims Investigation
- Damage Assessment
Licenses
- TX, FL, MS, OK, SC, LA, AR, IN, KY, MI, AL, MN, NM
Certification
- USAA Independent Adjuster
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
Timeline
Independent Adjuster
Davies Claims-USAA
01.2024 - Current
Independent Adjuster
Pacesetter Claims Service
09.2023 - 01.2024
Independent Adjuster
Davies Claims-USAA
03.2023 - 09.2023
Independent Adjuster
Pilot-State Farm
12.2021 - 12.2022
Customer Service Representative
Concentra
10.2017 - 06.2019
High School Diploma -
Emerson School For The Visual And Performing Arts
- USAA Independent Adjuster
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
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