Kiarah Hill
Hattiesburg,MS
Summary
Dynamic and results-driven Independent Adjuster with over 7 years of expertise in optimizing claims processes across 25+ states. Renowned for a strong customer-centric approach, actively pursuing roles in claims management as a Property/Auto Desk Adjuster or customer service representative. Proficient in evaluating losses and property damages, examining estimates, and determining policy coverages while demonstrating exceptional communication skills with insureds, agents, vendors, and other stakeholders. Committed to delivering thorough investigations, advocating effective solutions, and executing precise adjustments to foster long-term sustainability and growth in challenging adjusting scenarios.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Catastrophe Field Adjuster- Staff
Allstate Insurance Co
04.2024 - Current
- Performed detailed inspections at the location.
- Collected images documenting damages.
- Engaged in contractor negotiations.
- Used xactimate to write estimates
- Processed payments to insureds and mortgage companies.
- Facilitated setup of restoration and vendor services efficiently.
Property Desk Adjuster
Independent Adjuster
08.2022 - 11.2023
- Completed virtual reviews of claims.
- Reviewed photos to identify damages
- Created precise cost assessments for repair projects using Xactimate.
Auto Total Loss Adjuster
Independent Adjuster
Remote
07.2021 - 08.2022
- Managed total loss claims efficiently.
- Processed payments to insured parties and lien holders.
- Managed title paperwork completion for insured clients.
- Facilitated recorded interviews and requested police reports.
Customer Service Representative
Savilinx
06.2015 - 06.2021
- Provided outstanding assistance to customers regarding various contracts.
- Handled inbound calls to assist customers with resolving technical issues.
- Developed specifications for production, productivity, quality, and customer service.
Machine Operator
Kohler Engines
Hattiesburg, MS
01.2010 - 06.2015
- Ensured safe operation of heavy machinery.
- Operated electrical equipment to manufacture metal components.
- Inspected finished products to confirm adherence to quality standards.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Associates of Arts - Business Management
Pearl River Community College
05.2012
Skills
- Strong Communication Skills
- Great Interpersonal Skills
- Research Skills
- Customer Service
- Claims Handling and Investigations
- Risk Assessment & Mitigation
- Liability Exposure Evaluation
- Policy Management
- Confidential Records Management
- Insurance Regulations
- Damage Estimating
- Property/Auto Claims
Certification
- All Lines Claims Adjuster's License - MS home state license + 25 additional licenses
- State Farm certified
- Allstate certified
- Progressive certified
Timeline
Catastrophe Field Adjuster- Staff
Allstate Insurance Co
04.2024 - Current
Property Desk Adjuster
Independent Adjuster
08.2022 - 11.2023
Auto Total Loss Adjuster
Independent Adjuster
07.2021 - 08.2022
Customer Service Representative
Savilinx
06.2015 - 06.2021
Machine Operator
Kohler Engines
01.2010 - 06.2015
Associates of Arts - Business Management
Pearl River Community College