Mackenzi DeVance
Kilgore,TX
Summary
Over 10+ years experience in customer service and sales, with a deep passion for hard work and connecting with people. Extremely motivated to continuously gain knowledge and experience, in every opportunity given, in order to expand my skills and add to any business I'm representing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
Celtex Industries
06.2022 - Current
- Administer and maintain daily office operations, including greeting clients, answering/directing phone calls, handling incoming/outgoing shipments
- Perform all account payable/receivable tasks with 100% accuracy
- Create and update spreadsheets for weekly, monthly, and quarterly budget procedures
- Developed and implemented a well-organized filing system
- Order and distribute office supplies
- Create quotes for products to help correspondence with customers
- Develop and build relationships with current/new customers.
Server / Customer Service
T Blanco's
02.2020 - 12.2022
- Providing great customer service for each guest that enters
- Knowledge of products in order to up-sale and/or to answer any question needed
- Correctly taking orders/serving food and drinks
- Ability to excel in fast paced environment
- Handling 25-30 guests each section
Vault Teller
East Texas Professional Credit Union
09.2021 - 06.2022
- Cash handling: Accurately process withdrawals, deposits, and payment transactions
- Assisted with directing phone calls and members to needed services
- Balance drawers and daily vault
- Responsible for up to $175,000
- Assist head teller with incoming Federal money and incoming trainees.
Store Manager
Dressin Gaudy
08.2017 - 02.2020
- Knowledge of sales, marketing principles/methods, and visual merchandising
- Professional/personal interaction with customers, supervisors, and coworkers
- Customer Service and care: Cashier, stylist, answered phones, and resolved customers concerns
- Monitored all aspects of team performance for compliance with customer service standards and policies
- Complied weekly and monthly reports tracking sales
- Trained and motivated staff at various levels to meet company goals and objectives
- Made weekly schedules, while staying within company's SPLH, to ensure adequate coverage for sales, projects, and overall appearance of store.
Personal Banker
Commerce National Bank
10.2015 - 07.2017
- Account advisor
- Opened/Closed accounts
- Customer Service assistant
- Clerical Duties
- Cash handling: Accurately process and post withdrawals, deposits, and payment transactions
- Vault teller: Oversaw the incoming and outgoing of vault money.
Education
Associate of Arts And Sciences -
Tyler Junior College
Tyler, TX01.2013
High School Diploma -
Henderon High School
Henderson, TX05.2011
Skills
- Unsurpassed work ethic
- Strong communication/computer skills
- Attention to detail
- Excellent multi-tasker
- Quick to adapt
- Decision making
- Organizational skills
- Client relations
- Strong leadership
- Sales
Certification
- Food Handler Certification
- TABC Certified
Custom
- Office manager, Proficient, 04/01/21
- Bookkeeping, Proficient, 08/01/21
- Sales skills, Proficient, 09/01/23
- Administrative support professional fit, Proficient, 04/01/21
- Patient-focused care, Proficient, 10/01/23
- Work style: Reliability, Proficient, 04/01/22
- Administrative assistant/receptionist, Proficient, 08/01/21
- Work style: Reliability, Proficient, 09/01/23
- Management & leadership skills: Impact & influence, Proficient, 04/01/22
- Work style: Conscientiousness, Proficient, 05/01/22
- Work motivation, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 11/01/23
- Sales fit, Proficient, 05/01/22
- Outside sales, Proficient, 04/01/22
- Sales skills, Proficient, 04/01/22
- Attention to detail, Proficient, 05/01/22
Personal Information
Willing To Relocate: Anywhere
Timeline
Office Administrator
Celtex Industries
06.2022 - Current
Vault Teller
East Texas Professional Credit Union
09.2021 - 06.2022
Server / Customer Service
T Blanco's
02.2020 - 12.2022
Store Manager
Dressin Gaudy
08.2017 - 02.2020
Personal Banker
Commerce National Bank
10.2015 - 07.2017
Associate of Arts And Sciences -
Tyler Junior College
High School Diploma -
Henderon High School
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