Summary
Overview
Work History
Education
Skills
Timeline
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Martha Vitatoe

Missouri City,TX

Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Overview

10
10
years of professional experience

Work History

IELTS Administrator

ELS Language Centers - Houston
Houston, TX
04.2015 - Current
  • Responsible for the complete Houston operations of organizing and administering the IELTS (International English Language Testing System) tests.  Testing between 75 - 105 candidates two to three times a month.
  • Manages and responsible for the training and certification of the invigilators, examiners, clerical markers and other IELTS supportive staff.
  • Developed monthly reports to IELTS USA, Cambridge English, center director, district director and our corporate office.  
  • Collecting payments and processing applications for the tests.
  • At the start of my career, brought our office from 73% to 92% compliant in an audit in 5 months.
  • Fraudulent identification and impersonation detection  and specialized security training for a very high stakes testing environment.
  • Began in December 2014 as Clerical Marker of the listening and reading tests, and became administrator in April 2015.
  • Very detail oriented.

IELTS Clerical Marker

ELS Language Centers - Houston
Houston, TX
12.2014 - Current
  • Clerical Marker for IELTS testing on the listening and reading sections.
  • Hand marked for accuracy.
  • Grade between 75 to 105 tests two to three times a month.
  • Was promoted to administrator after 4 months.

Waitress

Texas Land & Cattle
Stafford, TX
-
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted co-workers whenever possible.

Bartender Server

Applebee's Neighborhood Grill & Bar
Stafford, TX
-
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Verified that guests at the bar were of legal age.
  • Poured drinks using standard pour according to specifications.
  • Maintained a consistent, regular attendance record.
  • Refused service to intoxicated guests.

Waitress

Applebee's Neighborhood Grill & Bar
Stafford, TX
-
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Quickly set up and cleared tables and stocked all service stations.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Set dining tables according to type of event and service standards.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Consistently provided professional, friendly and engaging service.

Education

Associate of Arts - Psychology

International Career Development
Los Angeles, CA
2015

Skills

  • Efficient multi-tasker
  • Deadline-oriented
  • Organized
  • Culturally sensitive
  • Recordkeeping expertise
  • Detail-oriented
  • Superb time management skills
  • Unsurpassed work ethic
  • Dependable
  • Reliable

Timeline

IELTS Administrator

ELS Language Centers - Houston
04.2015 - Current

IELTS Clerical Marker

ELS Language Centers - Houston
12.2014 - Current

Waitress

Texas Land & Cattle
-

Bartender Server

Applebee's Neighborhood Grill & Bar
-

Waitress

Applebee's Neighborhood Grill & Bar
-

Associate of Arts - Psychology

International Career Development

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Martha Vitatoe