Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MACKENZI PREVATTE

Myrtle Beach,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Call Center Travel Specialist

Monster Reservations Group
03.2024 - Current
  • Participated in ongoing training sessions to stay current on industry changes and new product offerings.
  • Assisted clients with complex travel arrangements, resulting in seamless and enjoyable experiences.
  • Exceeded performance targets by efficiently handling a high volume of calls in a fast-paced environment.
  • Managed customer complaints professionally, implementing solutions to retain their business and loyalty.
  • Followed up with customers to increase customer service with travel plans.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Esthetician

The Beauty Spot
06.2018 - Current
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
  • Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.

Beauty Advisor

L'Occitane
10.2019 - 01.2022
  • Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Customer Service Representative

Pegram Prevatte Insurance
01.2014 - 10.2017
  • My responsibilities consisted of answering phone calls, taking payments, filing paperwork and keeping a cash drawer
  • Completed customer applications and updated records to reflect current information.
  • Set up customer payment plans to cover annual policies and renewals.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.

Education

Licensed Esthetician -

Aveda Institute
Chapel Hill, NC

High School -

West Burlington Academy
06.2017

Skills

  • Strong multitasking
  • Empathy and patience
  • Upselling strategies
  • Package sales
  • Credit card payments
  • Reservation software
  • Building rapport
  • POS systems expert
  • CRM software proficiency
  • Key holder experience
  • South Carolina licensed esthetician

References

Available upon request

Timeline

Call Center Travel Specialist

Monster Reservations Group
03.2024 - Current

Beauty Advisor

L'Occitane
10.2019 - 01.2022

Esthetician

The Beauty Spot
06.2018 - Current

Customer Service Representative

Pegram Prevatte Insurance
01.2014 - 10.2017

Licensed Esthetician -

Aveda Institute

High School -

West Burlington Academy

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