TARA LUNGARIELLO-RACKLEY
Carmichael,US
Summary
With over 10 years of experience in customer service and office environments, my background as an administrative assistant and call center representative has provided a strong foundation. Expertise lies in enhancing client satisfaction and streamlining operations. Possess highly developed skills in front desk operations, customer satisfaction, sales, and administrative assistance, contributing to team effectiveness. Dedication is focused on leveraging problem-solving and organizational abilities to support and improve customer interactions and service delivery.
Overview
13
13
years of professional experience
Work History
Reservation Manager- Call Center
U-Haul
Sacramento
08.2021 - Current
- Managed phone inquiries and provided assistance to customers in locating nearby trucks, ensuring a positive customer experience
- Checked reservations for the next day, maintaining organized logistics for seamless operations
- Successfully sold storage units, contributing to increased revenue for the company
- Prioritized customer satisfaction through effective communication and issue resolution
Front Desk Attendant
California Family Fitness
Carmichael, CA
01.2014 - 08.2021
- Managed phone communications, providing prompt and courteous assistance to inquiries
- Greeted and assisted members, ensuring a positive and welcoming experience
- Handled member check-ins and check-outs, maintaining accurate records of attendance
- Made announcements over the intercom system, conveying important information to members
- Executed basic cleaning and restocking tasks, contributing to a clean and organized gym environment
- Operated and managed the tanning beds, ensuring equipment functionality and member safety
- Demonstrated effective sales skills by promoting and selling protein, clothing, and other merchandise
Customer Service Representative
Edible Arrangements
Sacramento
08.2012 - 02.2019
- Assumed responsibility for opening the store, overseeing daily preparations, and orchestrating deliveries, setting the tone for a successful workday
- Effectively managed delivery logistics, including route planning for drivers, guaranteeing timely and accurate order fulfillment
- Specialized in the art of floral arrangement by dipping fruit and contributing to the creation of visually appealing bouquets
- Provided comprehensive customer service, addressing phone inquiries, assisting walk-ins, and cultivating positive customer experiences
- Played a key role in maintaining cleanliness and hygiene by overseeing laundry tasks and ensuring a sanitized work environment
- Collaborated in the preparation of fruit for next-day deliveries, contributing to the overall efficiency of the operation
- Expanded responsibilities to include catering events, showcasing versatility and adaptability in various aspects of the business
- Made significant contributions to marketing efforts by participating in two news features, effectively promoting holiday sales and enhancing the store's visibility
Front Desk Receptionist
Community Psychiatry
Sacramento, CA
04.2016 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Microsoft Office, Excel, & Outlook
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Skills
- Communication
- Organization
- Problem Solving
- Conflict Resolution
- Time Management
- Team Collaboration
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Microsoft office
- Appointment scheduling
- Time management
- Administrative skills
- Friendly, positive attitude
- Problem-solving
- Team leadership expertise
Timeline
Reservation Manager- Call Center
U-Haul
08.2021 - Current
Front Desk Receptionist
Community Psychiatry
04.2016 - 11.2018
Front Desk Attendant
California Family Fitness
01.2014 - 08.2021
Customer Service Representative
Edible Arrangements
08.2012 - 02.2019