MACKENZI REILLY
Sicklerville,NJ
Summary
Accomplished behavioral health professional with expertise as Director of Operations and Intensive In-Community Therapist. Specializes in mental health program management, crisis intervention, and staff leadership. Excels in overseeing clinical operations, enhancing organizational efficiency, and collaborating with multidisciplinary teams to deliver effective behavioral health services.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Director of Operations and Intensive In-Community Therapist
Fresh Start Counseling, LLC
04.2023 - Current
- Managed daily operations for a large staff across multiple departments, ensuring alignment with organizational goals.
- Developed operational policies that streamlined service delivery at Fresh Start Counseling.
- Coordinated training programs for new employees to ensure compliance and effectiveness.
- Facilitated effective communication between clinical teams and administrative staff, enhancing overall workflow.
- Implemented quality assurance measures to maintain high standards of client care.
- Created policies and procedures for improved workflow processes.
- Ensured compliance with safety regulations and company policies during operations.
- Collaborated with interdisciplinary teams to coordinate care and resource referrals.
- Provided therapeutic support to families in crisis through structured in-home sessions.
- Developed individualized treatment plans based on client assessments and family dynamics.
- Facilitated communication between clients, families, and external service providers effectively.
- Implemented evidence-based interventions to address behavioral and emotional challenges.
- Conducted regular progress evaluations to adjust treatment approaches as necessary.
- Developed behavior management plans for children with behavioral issues.
- Encouraged clients to develop problem-solving skills to address challenges they may face.
Case Manager/Director of Transitional Homes
Family Promise of SWNJ
09.2021 - 04.2023
- Graduated over 20 families into permanent housing solutions, successfully transitioning them from homelessness to stability.
- Facilitated autonomy for homeless families by providing six-month rent-free transitional housing, supporting their journey to stability.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed personalized case plans to address individual client needs.
- Evaluated client progress and modified case plans.
- Enabled job placement and school enrollment for children, promoting financial responsibility through targeted literacy programs.
- Collaborated with community organizations to secure resources for families.
- Advocated for client needs within local government and service agencies.
Education
Master of Arts - Social Work
Rutgers University - Camden
Camden, NJ05-2022
Bachelor of Arts - Social Work
Rutgers University - Camden
Camden05-2021
Associate of Science - Biology
Camden County College
Blackwood, NJ09-2018
Skills
- Program oversight
- Program development
- Strategic planning
- Budget management
- Policy development
- Crisis management
- Quality assurance
- Contract management
- Data analysis
- Staff performance management
- Training coordination
- Workflow optimization
- Crisis de-escalation
- Clinical intervention strategies
- Therapeutic intervention
- Assessment and planning
- Case management
- High-acuity client management
- Medicaid and insurance authorization knowledge
- HIPAA and confidentiality compliance
- CBT and DBT knowledge
- Child and family experience
- In-home services
- Community collaboration
- Cultural competency
- Behavioral interventions
- Conflict resolution and problem-solving
- Team collaboration
- Emotional regulation
- Time management
- Strong verbal and written communication
- Ethical practice
- Active listening
- DSM-5 knowledge
- Ethical practice
- Active listening
Certification
- Licensed Social Worker, 07/01/23, Current, 44SL07004600
- Licensed Clinical Social Worker, In Progress - Estimated August, 2026
Timeline
Director of Operations and Intensive In-Community Therapist
Fresh Start Counseling, LLC
04.2023 - Current
Case Manager/Director of Transitional Homes
Family Promise of SWNJ
09.2021 - 04.2023
Master of Arts - Social Work
Rutgers University - Camden
Bachelor of Arts - Social Work
Rutgers University - Camden
Associate of Science - Biology
Camden County College