Mackenziaira Willis
Houston
Summary
A social service worker who works within communities to promote health and wellness. I also identify the company’s needs, develop wellness programs and initiatives, and track progress to ensure all programs are being followed as policy states
Overview
6
6
years of professional experience
Work History
Lead Case Manager/Trainer/Facilitator
ACCESS Harris County Public Health
1111 Fannin Houston, Texas 77002
03.2023 - Current
- Provide comprehensive, trauma-informed services to a caseload of approximately 25–50 participants at a time, focusing on reducing barriers related to education, housing, employment, mental health, substance use, and other social determinants of health. Conduct intake assessments, developed individualized reentry plans, and monitored participant progress throughout program enrollment, maintaining a 100%+ compliance rate with documentation standards and deadlines. Deliver crisis interventions and safety planning in high-risk situations, ensure adherence to legal and ethical guidelines while promoting client stability and well-being. Conduct site visits at least three times per week at Harris County Women’s Center Jail – Women’s Empowerment Center – Little Baker to complete initial assessments and provide ongoing case management support and monthly home visit. Coordinate internal and external referrals across more than 20 community partners, including housing providers, workforce agencies, and healthcare services, resulting in increased access to essential resources and improved reentry outcomes. Accompanied participants to medical, housing, and employment-related appointments, providing advocacy and in-field support to ensure service engagement. Maintained detailed case records, including service plans, progress notes, and incident reports, while actively participating in multidisciplinary case conferences to align care strategies and improve participant outcomes. Facilitate weekly classes and support onboarding for new staff and clients while ensuring compliance with policies and procedures. Build community partnerships to connect participants with resources and provide resume support, job search guidance, and job placement assistance to improve employment outcomes.
Program Director
LOT House of Restoration
Houston, Texas
01.2020 - 03.2021
- Developed and implemented effective program procedures, including student registration, assessment, and data tracking systems, supporting the enrollment and retention of 100+ residents annually. Design program schedules based on program needs and participant availability, ensuring optimal resource utilization and instructional efficiency. Supervised and evaluated residential staff, providing performance-based feedback derived from program observations and student assessment data, which contributed to measurable improvements in residential outcomes, and achieved full compliance with program standards. Managed program budgets and resources effectively, ensuring financial accountability while expanding access to services through distance program initiatives. Monitored residents’ attendance and performance data, implementing targeted interventions that increased success rates and improved assessment outcomes. Developed and executed strategies to support residents’ transitions into housing, employment, vocational training and post-secondary education, while leading professional development initiatives for staff and implementing an evidence-based curriculum aligned with state standards and program goals.
Education
Master of Science - Criminal Justice in Correctioal Services
Lamar University
Beaumont, TX05-2026
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS12-2019
Skills
- Advocating for at-risk and high youth in low-income and vulnerable communities
- Render services to individuals with intellectual disabilities (IDD)
- Community Health Worker
- Data analysis and tracking
- Cross cultural trained
- Effective communication skills
- Resource Navigator
Timeline
Lead Case Manager/Trainer/Facilitator
ACCESS Harris County Public Health
03.2023 - Current
Program Director
LOT House of Restoration
01.2020 - 03.2021
Master of Science - Criminal Justice in Correctioal Services
Lamar University
Bachelor of Science - Criminal Justice
Jackson State University