Mackenzie Abrams
Franklin
Summary
Dynamic and reliable professional with a strong customer service focus, honed at PF Chang’s. Proven ability to streamline operations and enhance guest satisfaction through effective communication and problem-solving. Skilled in POS systems and maintaining cleanliness, ensuring a welcoming environment that fosters repeat business. Adaptable team player committed to excellence.
Overview
1
1
year of professional experience
Work History
Backwaiter/takeout
PF Chang’s
Miamisburg OH
11.2025 - Current
- Prepared and packaged special dietary orders attentively, ensuring accuracy that enhanced customer trust and repeat takeout business.
- Processed customer payments and issued receipts promptly, ensuring smooth transaction flow and enhancing overall guest satisfaction during busy shifts.
- Streamlined communication between kitchen and takeout staff to prevent order errors, fostering a more reliable service experience for customers.
- Coordinated timely restocking of condiments and utensils to sustain seamless service flow and enhance overall guest convenience during peak hours.
- Balanced cash drawers accurately at shift end, preventing discrepancies and supporting financial integrity in daily takeout operations.
- Running food to tables and attending their requests and needs. Getting refills, sauces, anything extra they need with a quick and efficient pace.
Party Hosting/cashier/court Monitor
Nova Adventure Park
Kettering, OH
09.2025 - 11.2025
- Monitored court activities to ensure adherence to schedules and facilitated smooth transitions, contributing to enhanced operational efficiency and guest satisfaction
- Handled cash transactions accurately while issuing tickets and passes, maintaining efficient flow and minimizing customer wait times during peak hours.
- Assisted guests with party setup and coordination, ensuring seamless event flow that increased customer enjoyment and repeat bookings.
- Operated point-of-sale systems to process diverse payment methods swiftly, increasing transaction accuracy and reducing customer wait times during busy periods.
- Facilitated guest check-ins and managed party timelines to maintain smooth operations, improving overall visitor experience and event punctuality.
- Maintained cleanliness and organization of courts and party areas, supporting a welcoming environment that improved overall guest comfort and satisfaction.
Barista
Biggby
Middletown OH
03.2025 - 09.2025
- Handled complex beverage orders with precision, ensuring consistent product quality and elevating customer satisfaction during peak service hours.
- Maintained inventory accuracy through regular stock checks and timely restocking, ensuring uninterrupted service and reducing order delays during peak hours.
- Handled cash and digital payments accurately, ensuring seamless transaction flow and enhancing overall customer trust during busy service hours.
- Engaged with customers to resolve order discrepancies promptly, ensuring smooth service flow and enhancing overall guest satisfaction during busy shifts.
- Maintained cleanliness and sanitation of equipment and work areas, ensuring health code compliance and creating a safe environment for customers and staff.
- Prepared accurate cash drawers at shift start to ensure smooth transaction processes and minimize discrepancies during high-volume service periods.
Education
High School Diploma -
Ohio Virtual Academy
Mason OHSkills
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Cleanliness and hygiene
- Food handling safety
- Flexible schedule
- Adaptive thinking
- Menu memorization
- Supply restocking
- POS systems
- Efficient food delivery
- Problem-solving
- Reliable and responsible
- Verbal and written communication
Timeline
Backwaiter/takeout
PF Chang’s
11.2025 - Current
Party Hosting/cashier/court Monitor
Nova Adventure Park
09.2025 - 11.2025
Barista
Biggby
03.2025 - 09.2025
High School Diploma -
Ohio Virtual Academy