Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Abrams

Franklin

Summary

Dynamic and reliable professional with a strong customer service focus, honed at PF Chang’s. Proven ability to streamline operations and enhance guest satisfaction through effective communication and problem-solving. Skilled in POS systems and maintaining cleanliness, ensuring a welcoming environment that fosters repeat business. Adaptable team player committed to excellence.

Overview

1
1
year of professional experience

Work History

Backwaiter/takeout

PF Chang’s
Miamisburg OH
11.2025 - Current
  • Prepared and packaged special dietary orders attentively, ensuring accuracy that enhanced customer trust and repeat takeout business.
  • Processed customer payments and issued receipts promptly, ensuring smooth transaction flow and enhancing overall guest satisfaction during busy shifts.
  • Streamlined communication between kitchen and takeout staff to prevent order errors, fostering a more reliable service experience for customers.
  • Coordinated timely restocking of condiments and utensils to sustain seamless service flow and enhance overall guest convenience during peak hours.
  • Balanced cash drawers accurately at shift end, preventing discrepancies and supporting financial integrity in daily takeout operations.
  • Running food to tables and attending their requests and needs. Getting refills, sauces, anything extra they need with a quick and efficient pace.

Party Hosting/cashier/court Monitor

Nova Adventure Park
Kettering, OH
09.2025 - 11.2025
  • Monitored court activities to ensure adherence to schedules and facilitated smooth transitions, contributing to enhanced operational efficiency and guest satisfaction
  • Handled cash transactions accurately while issuing tickets and passes, maintaining efficient flow and minimizing customer wait times during peak hours.
  • Assisted guests with party setup and coordination, ensuring seamless event flow that increased customer enjoyment and repeat bookings.
  • Operated point-of-sale systems to process diverse payment methods swiftly, increasing transaction accuracy and reducing customer wait times during busy periods.
  • Facilitated guest check-ins and managed party timelines to maintain smooth operations, improving overall visitor experience and event punctuality.
  • Maintained cleanliness and organization of courts and party areas, supporting a welcoming environment that improved overall guest comfort and satisfaction.

Barista

Biggby
Middletown OH
03.2025 - 09.2025
  • Handled complex beverage orders with precision, ensuring consistent product quality and elevating customer satisfaction during peak service hours.
  • Maintained inventory accuracy through regular stock checks and timely restocking, ensuring uninterrupted service and reducing order delays during peak hours.
  • Handled cash and digital payments accurately, ensuring seamless transaction flow and enhancing overall customer trust during busy service hours.
  • Engaged with customers to resolve order discrepancies promptly, ensuring smooth service flow and enhancing overall guest satisfaction during busy shifts.
  • Maintained cleanliness and sanitation of equipment and work areas, ensuring health code compliance and creating a safe environment for customers and staff.
  • Prepared accurate cash drawers at shift start to ensure smooth transaction processes and minimize discrepancies during high-volume service periods.

Education

High School Diploma -

Ohio Virtual Academy
Mason OH

Skills

  • Strong teamwork
  • Customer service focus
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Food handling safety
  • Flexible schedule
  • Adaptive thinking
  • Menu memorization
  • Supply restocking
  • POS systems
  • Efficient food delivery
  • Problem-solving
  • Reliable and responsible
  • Verbal and written communication

Timeline

Backwaiter/takeout

PF Chang’s
11.2025 - Current

Party Hosting/cashier/court Monitor

Nova Adventure Park
09.2025 - 11.2025

Barista

Biggby
03.2025 - 09.2025

High School Diploma -

Ohio Virtual Academy