Mackenzie Ansbro
Port Orange,FL
Summary
Personable and dedicated young-adult with extensive experience in Moving and Storage industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients to drive sales and customer rentention. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Trinity Moving & Storage LLC
Port Orange, FL
11.2023 - 02.2024
- Provided exceptional customer service and technical support to customers via phone, email, and chat improving customer satisfaction by 83% and decreasing chargebacks by 80%
- Developed and established new relationships with carriers to drive company growth as well as manage carrier portfolios to maintain compliance with the DOT
- Provides detailed information to a large client base of 400-500 customers a month, ensuring prompt and effective resolution of queries and concerns for pickups, deliveries, storage and payments
Customer Service Representative
Trinity Moving & Storage LLC
Port Orange, FL
06.2023 - 11.2023
- Promoted to Customer Service Lead
- Answered 50-100 incoming calls and emails daily, providing frontline customer support or assistance with transportation updates, pickup timeframes, services questions and complaints
- Maintained accurate records of customer interactions, transactions and comments in the database system, Granot
- Effectively communicate and collaborate cross-departmentally to maintain high customer satisfaction and retention
Moving Sales Specialist
Trinity Moving & Storage LLC
Port Orange, FL
03.2023 - 06.2023
- Promoted to Customer Service Representative
- Answered inquiries from prospective customers via phone, email and text regarding features of service and services offered
- Developed and maintained relationships with existing customers to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities via phone, text, email and marketing techniques on Facebook
Quality Assurance and Dispatch Manager
Selective Van Lines
Daytona Beach, FL
02.2022 - 01.2023
- Developed and managed daily Excel spreadsheets of customers pick ups and deliveries with 4 other departments to accurately dispatch/schedule 8 box trucks, 2 semis and 12 crews
- Conducted regular audits and inspections to ensure compliance with industry standards and regulations
- Collaborated with sales and warehouse teams to identify and resolve quality issues in a timely manner increasing productivity by 46%
- Developed and implemented financial models to track and monitor the lead budget of $1,000,000 for the sales department leading to exceeding $100,000 in revenue in the first month of business
Moving Sales Specialist
Landmark Moving & Storage
Ormond Beach, FL
06.2021 - 11.2021
- Became Top Sales Rep within first month of hire
- Achieved sales quota of $5,000 in deposits weekly by connecting with customers via phone, email and chat utilizing established sales practices
- Tracked and managed 300-400 leads a month with Granot and used tools to leverage opportunities for growth and lead development
- Utilized product knowledge to recommend and upsell additional products and services to customers
Education
High School Diploma -
Florida Virtual School
Orlando, FL05-2020
Skills
- Call Center Operations
- Handling Escalations
- Quality Assurance
- Account Management
- Schedule Coordination/Dispatch
- Skilled Multi-Tasker
- Cross-Functional Collaboration
- Administrative Support
- Marketing Savvy
- Customer Service
- Excellent Time Management Skills
- Client Relations and Retention
- Budgeting and Finance
- Customer Relationship Management (CRM)
Affiliations
- Avid Beach Volleyball Player
- Mom to my newborn baby boy
- Previous experience as Ranch Hand and Equine Barn Manager
Hobbies
- Avid Beach Volleyball Player
- Momma to my newborn baby boy
- Love to travel for new hunting and fishing spots
- Previous experience as a Ranch Hand and Equine Barn Manager
Timeline
Customer Service Lead
Trinity Moving & Storage LLC
11.2023 - 02.2024
Customer Service Representative
Trinity Moving & Storage LLC
06.2023 - 11.2023
Moving Sales Specialist
Trinity Moving & Storage LLC
03.2023 - 06.2023
Quality Assurance and Dispatch Manager
Selective Van Lines
02.2022 - 01.2023
Moving Sales Specialist
Landmark Moving & Storage
06.2021 - 11.2021
High School Diploma -
Florida Virtual School
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