BROOKE HUDSON
Daytona Beach,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
Trinity Moving and Storage
Daytona Beach, FL
07.2024 - Current
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement.
Finance Manager
Trinity Moving and Storage
Daytona Beach, FL
01.2017 - Current
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Managed payroll processing activities for multiple entities including tax filings.
- Monitored cash flow to ensure sufficient liquidity.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
BARTENDER
Joe's Crab Shack, Daytona Beach
, US
12.2015 - 01.2018
- Utilize expansive knowledge of mixed beverages, specialty liquors, and craft beers to serve guests and staff
- Contracted with local beverage vendors to expand options as well as provide daily specials
- Engage with guests and provide outstanding service to help generate top of mind loyalty
- Anticipate consumer buying patterns to create a purchase and inventory plan to increase the bottom line
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
BRAND AMBASSADOR
Joe's Crab Shack, Daytona Beach
, US
03.2016 - 04.2017
- Ensure that both locations have a presence within the community through engagement and sales initiatives
- Achieve partnerships with local businesses to secure third party marketing promotions
- Track and report effectiveness of Local
- Restaurant Marketing for assigned areas
- Launch and respect monthly and quarterly budgets and track invoice payments receipts for vendors
- Represented the company's brand at industry events, expos, and trade shows
- Built rapport with new and existing customers to gain customer loyalty.
SALES AND EVENT COORDINATOR
Joe's Crab Shack
Daytona Beach, US
05.2014 - 01.2016
- Responsible for negotiating and booking new and existing accounts through networking, sales calls, and in person meetings
- Finalize and observe banquet event orders for clients while determining proper timelines for hourly staff
- Directing the administrative and operational aspects of every event held
- Ensuring the proper follow up to any and all inquiries for group sales and special event opportunities
- Actively attend management and sales meetings
- Increased sales by 38% through live entertainment, buy-outs, and sponsorships in Quarter 4 of 2016
- Developed and implemented effective sales strategies for events that resulted in increased attendance and revenue.
Education
Real Estate - Real Estate
Azure Tide Realty And School
Bradenton, FL04-2021
Nursing
Keiser University
Orlando, FL05-2014
Buisenss
Gaston College
Dallas, NC05-2003
Skills
- Maintain multiple merchant accounts
- High knowledge of chargeback procedures
- Budget Forecasting
- Processing credit card, ACH payments, and wire transfers
- Financial Management
Timeline
Operations Manager
Trinity Moving and Storage
07.2024 - Current
Finance Manager
Trinity Moving and Storage
01.2017 - Current
BRAND AMBASSADOR
Joe's Crab Shack, Daytona Beach
03.2016 - 04.2017
BARTENDER
Joe's Crab Shack, Daytona Beach
12.2015 - 01.2018
SALES AND EVENT COORDINATOR
Joe's Crab Shack
05.2014 - 01.2016
Real Estate - Real Estate
Azure Tide Realty And School
Nursing
Keiser University
Buisenss
Gaston College
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