MacKenzie Beamon
Byram,MS
Summary
Polite and professional also, successfully applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings.
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. A reliable employee is seeking a position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
Work History
Human Resources Volunteer
G.V. (SONNY)Montgomery VA Medical Center
08.2015 - 05.2018
- Take files highlight essential information, Put mail in the computer for new information, enter data of new applicants
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Working with HR Specialists in the resolution and correction
- Greeted visitors and answered questions about the program, requirements, and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Preparation of retirement benefits forms
- Supported staff with clerical work and other office tasks.
- Helped with office tasks, taking messages, scanning documents, and answering phone inquiries.
Brand Representative
Hollister
04.2016 - 12.2017
- Balancing Process, Assist customers to relate to brands and associate with same in various events and implement all marketing activities, Cashier, Customer Service, Be able to identify, incorporate, and impart the brand values and promote the brand in a positive manner, Stay updated with the recent developments with the brand Helping out with any in-store situations,Refunding,exchanging,Making schedules and training new hires,Data entry of products in store and out
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided customer service using extensive knowledge of the product.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Assisted with daily opening and closing tasks to maintain a clean, neat and professional store.
- Showed an understanding of customers' personal styles and preferences when offering product advice.
ToGo Attendant Trainer
Shrimp Basket
12.2018 - 05.2019
- Answering phone calls, take orders, show food, cashier, customer service, train to do the job promptly and still do it correctly
Barista and Cashier
Starbucks
10.2019 - 01.2020
- Customer service
- Take orders online and in person
- Make sure your area and lounge is always clean
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in
call center representative
Horne
01.2021 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered an average of calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Assisted customers in average Timeframes by answering questions, responding to inquiries, and handling telephone requests.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing, and support policies and procedures.
Chat Specialist
Conduent
Remote
12.2022 - 07.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attended to office operations and required paperwork.
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Keyed all data into Software
- Work with Medicaid insurance
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Researched customer inquiries to provide accurate and up-to-date information.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Assistant
Mississippi Department Of Health
Jackson,MS
09.2023 - Current
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Send out Information to travel department for team members needing to go out of town to collect data
- Money handling for events on the teams floor
Education
Associate - Engineering
Hinds Community College
Raymond, MSDiploma -
NorthWest Rankin High School
Flowood, MS05.2018
Skills
- Computer Skills
- Customer Service
- Microsoft Office
- Data Entry
- Writing Skills
- Medical Terminology
- Sales
- Issue and Complaint Resolution
- Order and Refund Processing
- Reviewing Renewals
- Customer Support
- Google Drive
Timeline
Administrative Assistant
Mississippi Department Of Health
09.2023 - Current
Chat Specialist
Conduent
12.2022 - 07.2023
call center representative
Horne
01.2021 - 11.2022
Barista and Cashier
Starbucks
10.2019 - 01.2020
ToGo Attendant Trainer
Shrimp Basket
12.2018 - 05.2019
Brand Representative
Hollister
04.2016 - 12.2017
Human Resources Volunteer
G.V. (SONNY)Montgomery VA Medical Center
08.2015 - 05.2018
Associate - Engineering
Hinds Community College
Diploma -
NorthWest Rankin High School