Dalila Rapposelli Wiese
Hyde Park,New York
Summary
Human Resources Management Student | Human Resources Volunteer | High Management and Business Experience | Leadership Roles |
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Volunteer
Red Cross
Hyde Park, New York
09.2024 - Current
- Assisted with recruitment and hiring processes, such as creating job postings, reviewing resumes, conducting interviews, and making recommendations to management.
- Maintained personnel files in accordance with legal requirements.
- Worked closely with hiring managers to develop job postings that accurately reflect the duties of each position.
- Managed HR databases containing confidential employee information.
Volunteer Coordinator
open air cavaglia
Cavaglia , Switzerland
02.2023 - 06.2023
- Developed and implemented volunteer recruitment plans.
- Coordinated onboarding and orientation for new volunteers.
- Created job descriptions for all volunteer roles.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Monitored compliance with organizational policies and procedures.
- Arranged transportation, lodging, meals, and other logistics for volunteers attending events or conferences.
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
Beauty Salon Manager
L'Esthetique di Alessia Marta
Milano, Italy
06.2017 - 03.2023
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Payroll Administrator
- Sourced and screened potential candidates for open positions.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12-2025
GED -
High School Equivalency
ONLINE05-2024
Skills
- Employee Relations
- Data Entry
- Administrative assistance
- File Management
- Data analyzing
- Active Listening
- Client Education
- Issue Resolution
- Relationship Building
- Product and Service Explanations
- Friendly Communication
- Salon Management
- Reflective listening
- Customer Consultation
- Product Upselling
- Client Consultations
- Scheduling appointments
- Sales expertise
- Diversity and Inclusion
- Relationship building and management
- Strong Work Ethic
- Positive reinforcement techniques
- Safe Driving Record
- Clean Criminal Background
- Bilingual Italian and English
- Organization
- Time Management
- Team Oriented
- Leadership
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Certification
- Driver License
- CPR
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Business analysis and process management
- Licensed Cosmetologist
Timeline
Human Resources Volunteer
Red Cross
09.2024 - Current
Volunteer Coordinator
open air cavaglia
02.2023 - 06.2023
Beauty Salon Manager
L'Esthetique di Alessia Marta
06.2017 - 03.2023
Bachelor of Science - Human Resources Management
Western Governors University
GED -
High School Equivalency