Mackenzie Bennett
Bridgeport,WV
Summary
Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrates exceptional interpersonal skills and excels in unsupervised roles, quickly mastering new tasks. Consistently meets organizational needs through organized practices and thrives under pressure, achieving high-quality results. Experienced in managing last-minute changes while maintaining a focus on enhancing brand reputation.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Primanti Bros
Clarksburg, West Virginia
02.2024 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured compliance with health and safety regulations.
- Monitored inventory levels of all products used in restaurants operations.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted other servers as needed during peak hours or special events.
- Followed up on guest requests in a timely manner.
Restaurant Manager
Texas Roadhouse
Clarksburg, West Virginia
10.2024 - 02.2025
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily restaurant operations and ensured compliance with health regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Monitored financial reports to manage budgets and control costs effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed promotional events to increase restaurant visibility and attract guests.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Texas Roadhouse
Clarksburg, West Virginia
04.2024 - 10.2024
- Managed multiple tasks simultaneously while providing excellent customer service.
- Handled cash transactions and processed payments swiftly.
- Assisted in training new servers on restaurant procedures and standards.
- Supported team members during busy shifts to enhance service flow.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Olive Garden
Clarksburg, West Virginia
03.2023 - 03.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Sales Associate
Finish Line
Clarksburg, West Virginia
03.2023 - 01.2024
- Executed promotional setups while adhering to visual merchandising standards.
- Resolved customer inquiries and ensured high levels of satisfaction through engagement.
- Performed cashier responsibilities, including accepting payments and issuing accurate change.
- Monitored sales floor vigilantly, reporting any security-related concerns immediately.
- Collaborated with team to manage inventory effectively and restock shelves as needed.
- Delivered exceptional customer service by welcoming customers and assisting with inquiries.
Sales Associate
Old Navy
Clarksburg, West Virginia
04.2022 - 03.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Caretaker
Mother Goose Preschool
Clarksburg, West Virginia
07.2021 - 05.2022
- Assisted children in development of social, communication and problem-solving skills.
- Monitored children's behavior to ensure adherence to safety protocols.
- Assisted with feeding, dressing, and daily activities for various age groups.
- Communicated effectively with parents regarding children's daily progress.
- Facilitated development of social skills through guided interactions.
- Supported teachers in lesson preparation and classroom organization.
- Supervised children during activities in daycare center and playgrounds.
- Adhered to established safety procedures in all caretaking tasks.
Education
Some College (No Degree) - Civil Engineering
Fairmont State University
Fairmont, WVSkills
- Compliance enforcement
- Inventory control
- Effective communication
- Team collaboration
- Attention to detail
- Professional demeanor
- Workforce management
- CAD proficiency
- Time management
Timeline
Restaurant Manager
Texas Roadhouse
10.2024 - 02.2025
Server
Texas Roadhouse
04.2024 - 10.2024
Restaurant Server
Primanti Bros
02.2024 - Current
Server
Olive Garden
03.2023 - 03.2024
Sales Associate
Finish Line
03.2023 - 01.2024
Sales Associate
Old Navy
04.2022 - 03.2023
Caretaker
Mother Goose Preschool
07.2021 - 05.2022
Some College (No Degree) - Civil Engineering
Fairmont State University