MACKENZIE BIGGICA GONZALEZ
SAN DIEGO,CA
Summary
Authoritative Lead Technician with 8 years overseeing smooth, efficient operations at aerospace companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
10
10
years of professional experience
Work History
Lead Tech, Customer Svc
Raytheon Aerospace
Chula Vista, CA
08.2015 - 09.2023
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Consolidated and copied information from source documents to expand database reach.
- Import and export goods to wide range of countries around the world.
- Provides customers with information about the status and progress of their part/order.
- Responsibility of contacting buyers and maintaining purchase orders.
- Coordination and processing of return material authorizations.
- Proven ability to learn quickly and adapt to new situations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Surplus experience
- Working knowledge of SAP
Customer Service Representative
WSJ Wine
San Diego, CA
06.2014 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Give customers information about products and services.
- Assist customers with their online accounts.
- Processed returns/refunds per customers request.
Sales Associate
Sheikh Shoes
El Cajon, CA
10.2013 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Business/Corporate Communications
Arizona State University
Tempe, AZ08.2022
Associate of Arts - Psychology
Grossmont College
El Cajon, CA06.2019
High School Diploma -
Patrick Henry High School
San Diego, CA06.2013
Skills
- Data Transportation Engineering
- System Imaging
- Support Documentation Composition
- Remote Support Management
- Microsoft Excel/Microsoft Word/Microsoft PowerPoint
Timeline
Lead Tech, Customer Svc
Raytheon Aerospace
08.2015 - 09.2023
Customer Service Representative
WSJ Wine
06.2014 - 07.2015
Sales Associate
Sheikh Shoes
10.2013 - 06.2014
Bachelor of Science - Business/Corporate Communications
Arizona State University
Associate of Arts - Psychology
Grossmont College
High School Diploma -
Patrick Henry High School
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