Mackenzie Bowser
Sandy,UT
Summary
Detail-oriented professional with extensive experience in daily operations management. Recognized for strong communication skills and effective employee training, ensuring optimal workflow and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Voltage Logistics
2026.02 - Current
- Ensured timely delivery of packages while adhering to safety regulations and traffic laws.
- Maintained accurate records of deliveries and pickups using GPS tracking systems.
- Communicated effectively with dispatch to coordinate delivery schedules and resolve issues.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Monitored vehicle maintenance needs, ensuring readiness for daily operations and compliance with safety standards.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Shift Lead
STARBUCKS COFFEE COMPANY
2020.08 - 2026.01
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new team members on operational standards and procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling to maintain adequate staffing during peak hours, improving service speed.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Fostered a positive team environment, promoting collaboration and high morale among staff members.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Sales Associate
Krispy Kreme
2021.11 - 2022.03
- Implemented promotional strategies to increase customer engagement and boost sales during peak hours.
- Monitored product quality and adherence to safety standards, ensuring compliance with company policies.
- Developed relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Ensured store cleanliness by sweeping, mopping, wiping counters and shelves.
Stylist Assistant
Image Studios
2019.05 - 2019.09
- Assisted stylists in executing client consultations and service plans.
- Coordinated inventory management for styling products and tools.
- Maintained cleanliness and organization of styling stations and equipment.
- Supported marketing efforts by preparing promotional materials for events.
- Helped clients discover their unique personal style through thoughtful recommendations based on body type, coloring, and lifestyle considerations.
- Helped maintain a clean and inviting space for clients by conducting regular inventory checks and ensuring all styling tools were properly sanitized.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Assisted in the creation of visual merchandising displays within the salon to inspire clients as well as promote featured items.
- Answered telephone calls to provide information and schedule new appointments.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor and engaging with clients in friendly conversation.
Education
High School Diploma -
Polais High School
American Fork, UT2022-05
Skills
- Customer service focus
- Employee training
- Inventory counts
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Operations monitoring
- Regulatory compliance
- Coaching and mentoring
- Crew coordination
- Inventory management
- Daily reporting
- Strong verbal and written communication
- POS system operation
- Goal setting and tracking
- Policy and procedure enforcement
- Sales expertise
- Shift checklists
- OSHA regulations compliance
- Time management
- Cash handling
- Team leadership
Timeline
Delivery Driver
Voltage Logistics
2026.02 - Current
Sales Associate
Krispy Kreme
2021.11 - 2022.03
Shift Lead
STARBUCKS COFFEE COMPANY
2020.08 - 2026.01
Stylist Assistant
Image Studios
2019.05 - 2019.09
High School Diploma -
Polais High School