Mackenzie Brook
Las Vegas,NV
Summary
I am certain that I have the necessary skills to successfully execute any duties while still having the willingness to learn for my growth in the position.
Overview
19
19
years of professional experience
Work History
Finance Manager, Purchase ordering
Puragain Water
Las Vegas, NV
09.2021 - Current
- -Job completion reports/confirming installs/payment reconciliation.
- -Process loan apps, docuSign, upload loan completion forms, and collect down payments. Work with a finance company to fix any issues, redo loan docs, and help the resolution dept on any complaints.
- -Accounts receivable specialist, managing in house payment plans, creating invoices, and handling chargebacks for the company.
- -Opened up the 2nd office for the company, assisted opening NV, AZ, TX, FL offices. Work with vendors ex. Verizon, Farris, Watchwater, & several other suppliers for office supplies company wide.
- -Managed Office & Dispatched for service dept, managed 5 tech schedules, took all customer service calls for a year until the promotion to corporate office. Trained the new dispatch manager, and trained 3 new office managers.
- -Help with onboarding employees with emails, company property/shirts, set up & trained employees in service titan/cardpointe/modpay.
Office Administrator
G & C Technical Services
Irvine, CA
12.2019 - 09.2021
- - Aging reports/AR/collections, I have achieved 97% of outstanding debt.
- - Weekly deposits, monthly bank reconciliation, generating invoices, working with new clients/paperwork, answering phones & helping resolve telecom issues.
- -Zen desk chat, digital marketing, networking, & sales (all for VoIP services).
Business Office Manager-Collections Specialist
Bay Club, El Segundo & Pacific Palisades
El Segundo-Pacific Palisades, CA
12.2015 - 04.2019
- - Collections on 90-150 accounts (auto calls, emails, A/R dunning notices) at all delinquent levels. Ran reports, export to excel & update daily. Red flag accounts & prepare for sending to outside collections agencies.
- - Organize and review processing to all service requests/managing member accounts.
- - Contract reviews ensure rate of qualifying documents, proper set up of agreements, & signatures. Preparation to scan and archive.
- - On the leader board every month while commissioning on collections & being within budget for bad debt. Mid-month goals to hit 90% & higher by month end.
- - Fight chargebacks from AMEX/Chase for the Los Angeles region.
- - Handle hiring, coaching, and scheduling the front desk (up to 20 employees). Also, planned monthly trunk shows involving up to 10 vendors a show.
- - Daily deposits/reconciled, & ordered office supplies/coffee/tea. Trained in Emtrain-Preventing workplace harassment for managers. Worked directly with HR on new hires/terminations.
Crew Member
Trader Joes
Torrance, CA
10.2007 - 05.2014
- - Perform duties in an exceptional manner, gain product knowledge & willingness to help others. Communicated to management on how to create systems to improve performances.
- - Became a Section Leader & ordered vitamin & HABA, fresh, meat, & produce depts. while keeping waste under 12%.
- - Trained over 50 trainees within the 7 years worked.
Timeline
Finance Manager, Purchase ordering
Puragain Water
09.2021 - Current
Office Administrator
G & C Technical Services
12.2019 - 09.2021
Business Office Manager-Collections Specialist
Bay Club, El Segundo & Pacific Palisades
12.2015 - 04.2019
Crew Member
Trader Joes
10.2007 - 05.2014
Knowledge
I have acquired knowledge using these different types of software programs: Microsoft Word/365 Office/Excel, Google Drive,Cardpointe/Modpay, ADP, Service Titan, Zoho, Salesforce, Cmplus, Mindbody, MOSO, GP, & some QuickBooks.