Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie caswell

Jackson,NJ

Summary

Dynamic and friendly professional with exceptional customer service skills, honed at Pops Corner. Proven ability to manage time effectively while maintaining a welcoming atmosphere. Experienced in cash handling and beverage preparation, contributing to a positive team environment and ensuring customer satisfaction in high-pressure situations.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

5
5
years of professional experience

Work History

Barista

Pops Corner
12.2023 - 03.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Bus Aide

Jackson School District
09.2021 - 02.2023
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Provided emergency first aid care to students when necessary, prioritizing student health and wellbeing.

Sales Associate

The Guess Factory
01.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

Jackson Liberty Highschool
Jackson NJ
06-2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Order taking
  • Adaptive and creative
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Menu memorization
  • Food preparation

Timeline

Barista

Pops Corner
12.2023 - 03.2025

Bus Aide

Jackson School District
09.2021 - 02.2023

Sales Associate

The Guess Factory
01.2020 - 02.2021

High School Diploma -

Jackson Liberty Highschool

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Mackenzie caswell