Mackenzie Ciardo
Pewaukee
Summary
Driven by a commitment to...
Adept at working alone or as part of a team to complete tasks and ...
Proficient in.... and.... maintaining high customer service.
Overview
3
3
years of professional experience
Work History
Professional House Cleaner
The Cleaning Authority
Brookfield, WI
03.2023 - Current
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services using a detail rotation system.
Barista
Barnes & Noble
Glendale, WI
03.2022 - 02.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained strong customer service skills in a fast-paced environment, with the ability to multitask quickly and efficiently.
Family Advocate Intern
Sojourner Family Peace Center
Milwaukee, WI
09.2021 - 08.2022
- Advocated for 1-6 walk-in clients a day, who were survivors of domestic violence, human trafficking, and/or sexual assault.
- Maintained detailed case notes and records, ensuring accurate documentation of each individuals' situation.
- Collaborated with partners of the organization and local resources to ensure needs were met for clients and their families.
Shelter Advocate
YWCA Of Rock County
Janesville, WI
01.2021 - 08.2021
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Improved client well-being by conducting comprehensive assessments and developing individualized plans.
- Advocated for clients and their children who are fleeing from domestic violence.
- Assisted case managers by supplying shelter and community residents with their basic needs.
Education
Master of Social Work -
University of Wisconsin - Milwaukee
Milwaukee, WI08.2022
Bachelor of Arts - Social Work
University of Wisconsin-Whitewater
Whitewater, WI05.2021
Skills
- Positive Attitude
- Active-Listening
- Problem-Solving
- Empathy
- Relationship Building
- Organizational Abilities
- Customer Service
- Excellent Written and Oral Communication
- Critical Thinking
- Detail-Oriented
Timeline
Professional House Cleaner
The Cleaning Authority
03.2023 - Current
Barista
Barnes & Noble
03.2022 - 02.2023
Family Advocate Intern
Sojourner Family Peace Center
09.2021 - 08.2022
Shelter Advocate
YWCA Of Rock County
01.2021 - 08.2021
Master of Social Work -
University of Wisconsin - Milwaukee
Bachelor of Arts - Social Work
University of Wisconsin-Whitewater