Mackenzie Compton
Mentor,OH
Summary
Focused Correctional Officer offering 4-year history of monitoring high-volume correctional facilities to maintain safety and security. Extensive experience in youth verbal de-escalation tactics, restraints, and searches. Proven success enforcing facility policies and reducing youth incidents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
Ohio Department of Youth Services
Highland Hills, OH
07.2023 - Current
- Developed rapport with the youth, fostering positive relationships to support rehabilitation efforts.
- Supervised youth's daily activities for school, meals, and recreation time.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Improved facility safety by conducting thorough and consistent security checks.
- Worked with youth to help in development of decision-making and problem-solving skills.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among youth.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of youth and living areas.
- Supervised youth during meals, recreation and other activities.
- Utilize MYR tactics when disturbances required physical intervention.
Detention Officer
Cuyahoga County Juvenile Court
Cleveland, OH
12.2020 - 07.2023
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both the youths’ well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of youth from arresting officers to begin processing into detention facility.
- Transported youth throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of youth activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Collaborated with fellow officers to maintain order and resolve conflicts among youth efficiently.
- Processed youth through appropriate identification and documentation processes as part of facility booking procedures.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of youth.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised youth during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Investigated and responded to incidents of youth misconduct.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Restrained youth when disturbances required physical intervention.
Shift Lead
Taco Bell
Mentor, OH
10.2019 - 12.2020
- Handle money, supervise team members, run shifts, safety and sanitation, problem solving, leadership, etc.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Painter
Dale Compton's Painting Service
Thompson, OH
03.2011 - 10.2019
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Conducted final work check to assess quality and make corrections if necessary.
Account Executive
Blue Rose Group
Cleveland, OH
03.2019 - 05.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Lead-high volume cooking
Metz Culinary Management
Mentor, OH
01.2018 - 02.2019
- Enhanced team productivity by implementing efficient workflow processes and task delegation.
- Mentored junior team members, fostering professional growth and skill development.
- Maintained quality and cleanliness of work area and equipment.
- Collaborated with cross-functional teams to achieve project goals within deadlines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Kitchen Manager
Proper Pig Smokehouse
Mentor, OH
06.2017 - 12.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Chef
Warren's Spirited Kitchen
Burton, OH
01.2016 - 09.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Set up and broke down kitchen for service.
- Assisted with menu development and planning.
- Utilized culinary techniques to create visually appealing dishes.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Participated in food tastings and taste tests.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Sous Chef
The Smith Restaurant
Burton, OH
09.2016 - 06.2017
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
- Monitored food production to verify quality and consistency.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Coordinated with team members to prepare orders on time.
- Participated in food tastings and taste tests.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
Sales Associate
Walmart
Chardon, OH
07.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Kitchen Leader and Trainer
Chick-Fil-A
Willoughby, OH
09.2014 - 08.2015
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Continuously improved knowledge of industry trends through participation in professional development opportunities such as workshops or conferences.
- Streamlined plating process for faster service while maintaining high standards for dish presentation.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Supported positive work environment through effective conflict resolution among team members when necessary.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
Head Server and Setup
Lamalfa
Mentor, OH
07.2014 - 11.2014
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Service Champion
Taco Bell
Middlefield, OH
04.2014 - 06.2014
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
- Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
Education
Bachelor of Science in Criminal Justice - Homeland Security And Counterterrorism
Southern New Hampshire University
Hooksett, NH06.2020
Certificate in Culinary -
Ashtabula County Technical and Career Campus
Jefferson, OH01.2013
Diploma in General Studies -
Ledgemont High School
Thompson, OH01.2013
Skills
- Microsoft Office and Computer Literacy
- Leadership Development
- Time Management
- Supervising
- Inventory Control
- Multicultural Sensitivity
- Suicide Prevention
- Gang Awareness
- Security Procedures
- Professional boundaries
- Substance Abuse Knowledge
- De-Escalation Techniques
- Exceptional oral communication skills
- Physical Fitness
- Human relations
- Facility Operations
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Safety and Security
- Correctional facility procedures
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Conflict resolution skills
- CCTV Monitoring
- Interpersonal Skills
- Search and seizure procedures
- Conflict Resolution
- First Aid Certification
- Activity Supervision
- Crisis Management and Intervention
- Emergency Response
- Professional Demeanor
- Evidence Preservation
Certification
- ServSafe, 07/01/17, 07/01/20, Level 1
- CPR Certification, 05/01/23, 11/01/24
- Private Security Firearms Training, 05/01/23, 11/01/24, OPOTA 20hr firearms training completed
- Driver's License, 03/01/22, 03/01/24
- First Aid Certification, 07/01/23, 07/01/24
Relocation
- Mentor, OH
- Cleveland, OH
- Chardon, OH
Assessments
- Case management & social work, Proficient, 12/01/22, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions
- Work style: Reliability, Proficient, 10/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills, Proficient, 10/01/23, Assessing risks, enforcing security standards, and handling complaints
Additionalinformation - References
- Brayshawn Minard, (216) 262-8644
- Krishawna Lee, (216) 218-2739
- Alan Sweatt, 440-296-6304
Awards
SkillsUSA Gold Award
Timeline
Juvenile Correctional Officer
Ohio Department of Youth Services
07.2023 - Current
Detention Officer
Cuyahoga County Juvenile Court
12.2020 - 07.2023
Shift Lead
Taco Bell
10.2019 - 12.2020
Account Executive
Blue Rose Group
03.2019 - 05.2019
Assistant Lead-high volume cooking
Metz Culinary Management
01.2018 - 02.2019
Kitchen Manager
Proper Pig Smokehouse
06.2017 - 12.2017
Sous Chef
The Smith Restaurant
09.2016 - 06.2017
Chef
Warren's Spirited Kitchen
01.2016 - 09.2017
Sales Associate
Walmart
07.2015 - 03.2016
Kitchen Leader and Trainer
Chick-Fil-A
09.2014 - 08.2015
Head Server and Setup
Lamalfa
07.2014 - 11.2014
Service Champion
Taco Bell
04.2014 - 06.2014
Painter
Dale Compton's Painting Service
03.2011 - 10.2019
Bachelor of Science in Criminal Justice - Homeland Security And Counterterrorism
Southern New Hampshire University
Certificate in Culinary -
Ashtabula County Technical and Career Campus
Diploma in General Studies -
Ledgemont High School