Summary
Overview
Work History
Education
Skills
Timeline
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Jamica Whitmore

Pooler,GA

Summary

To obtain a position with an innovated company in which to utilize my skills with the opportunity for advancement.

Experienced correctional professional with strong focus on maintaining safety and order within juvenile facilities. Adept at conflict resolution, behavior management, and crisis intervention. Known for effective team collaboration and adaptability to changing needs. Skilled in implementing rehabilitative programs, ensuring security protocols, and fostering supportive environment for youth rehabilitation. Reliable and results-driven with commitment to positive outcomes.

Overview

18
18
years of professional experience

Work History

Juvenile Correctional Officer

Department of Juvenile Justice
10.2024 - 09.2025
  • Maintain safety and security of juvenile offenders, staff, and the community by supervising the conduct, work, discipline, and recreation of offenders.
  • Responsible for the care, security, reporting, observation, supervision, and guidance of juveniles in residence.

Supervisor: Captain Floyd

912-356-2518

Shipping and receiving clerk

CRC Industries
08.2022 - 02.2024
  • Shipping and receiving clerk, sign drivers in out of warehouse.
  • Keep accurate inventory records and updated as needed.
  • Checked for accurate company purchase orders to validate the order to the packing slip.

Supervisor: Adam

843-384-3662

Customer service representative

Express Staffing
08.2019 - 02.2024
  • Customer service representative for various companies.
  • Assist customers with inquiries regarding their accounts.
  • Dispatched work orders to infield technicians.

Supervisor: Sarah Whitmore

912-232-9800

Payroll Fulfillment Specialist

Heartland Payroll Inc
10.2017 - 07.2019
  • Payroll Fulfillment Specialist
  • Customer service rep
  • Received incoming calls to assist customers with updating payroll records, process payroll and shipped to various companies.
  • Updated payroll accounts as needed.
  • Schedule payrolls pick up with various venders such as UPS, Fed X.

Customer service Rep

Convergys
12.2016 - 09.2017
  • Customer service Rep
  • Receiving inbound calls
  • Research/track customers’ shipment.

Customer service Rep

Convergys
12.2016 - 09.2017
  • Customer service Rep
  • Receiving inbound calls
  • Research/track customers’ shipment.

Court Clerk/Deputy Jailer

Shelby County Government
04.2007 - 06.2017
  • Process court documents into the JMS system.
  • Process detainees’ information into the system for court hearings.
  • Conducted release documents such as finger printing, court appearance.
  • Updated system with various information on clients.
  • Entered court orders disposition of various court cases into court system.

Customer Service Rep

Service Masters
06.2012 - 09.2016
  • Customer Service Rep
  • Remote customer service rep answered inbound calls, customer inquiries.
  • Research back orders to assure shipment date.
  • Dispatched work orders to field technicians.

Picker/Packer

Nike
02.2010 - 05.2015
  • Customer service Rep
  • Receive inbound calls from various companies and customers to place new orders and process back orders.
  • Pick and pack orders to assist with the daily production report.
  • Assigned work orders to the forklift drivers for shipping.

Education

Graduate -

Southwind High
Memphis, TN
01.2010

College - Criminal Justice

Colorado Tech University
01.2012

Skills

  • Microsoft office
  • Data Entry
  • Customer Service
  • Packing/Shipping
  • In Bound/out bound clerk
  • Team Leader

Timeline

Juvenile Correctional Officer

Department of Juvenile Justice
10.2024 - 09.2025

Shipping and receiving clerk

CRC Industries
08.2022 - 02.2024

Customer service representative

Express Staffing
08.2019 - 02.2024

Payroll Fulfillment Specialist

Heartland Payroll Inc
10.2017 - 07.2019

Customer service Rep

Convergys
12.2016 - 09.2017

Customer service Rep

Convergys
12.2016 - 09.2017

Customer Service Rep

Service Masters
06.2012 - 09.2016

Picker/Packer

Nike
02.2010 - 05.2015

Court Clerk/Deputy Jailer

Shelby County Government
04.2007 - 06.2017

College - Criminal Justice

Colorado Tech University

Graduate -

Southwind High
Jamica Whitmore