Mackenzie Cross
Edmond,OK
Summary
I have been working ever since I have been able to and anyone around me will vouch that I am a hard worker. I have time management skills from lashing and childcare, along with great social and customer service skills. I have experience in client relations from building and maintaining a happy clientele and most would consider me a people person. I am a very open minded individual and would love to have a more sustainable position that I can grow in every year.
Overview
8
8
years of professional experience
Work History
Studio Manager
Lucky Girl Lash
06.2023 - Current
- Coordinate daily studio operations, including scheduling, inventory, and customer service.
- Implemented marketing strategies to promote the studio to potential new clients.
- Perform daily inventory checks to maintain optimal stock levels for upcoming appointments.
Private Nanny
Lanoy Family
04.2024 - Current
- Developed strong relationships with parents, maintaining open communication about the baby's progress and needs.
- Oversee household duties, such as light housekeeping tasks or running errands, when required.
- Play with toys, work on speech, and other developmental milestones.
- Keep a routine, including naps, feeding, tummy time, medications, and playtime.
Lash Artist
Deka Lash
05.2022 - 06.2023
- Conducted thorough consultations by assessing individual lash clients.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Recommended and sold appropriate lash products, including memberships.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
Customer Service Representative
Pelican Bay Aquatic Center
05.2017 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Licensed Esthetician - Esthetics
Francis Tuttle
Oklahoma City, OK05.2023
High School Diploma -
Epic Charter School
Edmond, OK05.2019
Skills
- Relationship building
- Schedule management
- Social media marketing
- Professionalism and etiquette
- Client retention strategies
- Patience and calmness
- Product sales
- Supply ordering and management
- Product knowledge
- Adaptable to changing client needs
- Social skills
Timeline
Private Nanny
Lanoy Family
04.2024 - Current
Studio Manager
Lucky Girl Lash
06.2023 - Current
Lash Artist
Deka Lash
05.2022 - 06.2023
Customer Service Representative
Pelican Bay Aquatic Center
05.2017 - 09.2017
Licensed Esthetician - Esthetics
Francis Tuttle
High School Diploma -
Epic Charter School
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