Mackenzie Doll
Midlothian,VA
Summary
Motivated cosmetology student/server with a proven track record of providing exceptional customer service, resolving problems, and managing multiple tasks. Demonstrated determination and consistency by holding the same position for three and a half years while steadily advancing. Well-equipped to handle real-life customer interactions with professionalism. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Greeter
The Sand Dollar Beach Kitchen
Midlothian, VA
07.2021 - 03.2023
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
- Maintained knowledge of store layout to better assist customers with product location.
- Operated cash register to process payments for purchases.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Maintained cleanliness of front entry area.
- Answered front desk phones.
Server
The Sand Dollar Beach Kitchen
Midlothian, Virginia
03.2023 - Current
- Good customer service, problem-solving, and communication skills.
- Answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Ensured satisfaction by offering exceptional customer support.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed time efficiently by multitasking between various tasks throughout the day.
Volunteer
Hope Point Church
Chesterfield, VA
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
Education
High School Diploma -
Cosby High School
Midlothian, VA05-2023
Cosmetology -
Chesterfield Career And Technical Center
Chesterfield, VASkills
- Guest Engagement
- Team member support
- Effective customer upselling
- Sales Techniques
- Item promotion
- Positive and professional
- Point of sale system
- Calm Demeanor
- Product Education
- Customer Relationship Management
- Calm Under Pressure
- Excellent Communication
- Teamwork and Collaboration
- Credit card payment processing
- Resourcefulness
References
References available upon request.
Timeline
Server
The Sand Dollar Beach Kitchen
03.2023 - Current
Greeter
The Sand Dollar Beach Kitchen
07.2021 - 03.2023
Volunteer
Hope Point Church
High School Diploma -
Cosby High School
Cosmetology -
Chesterfield Career And Technical Center
Similar Profiles
Tammy BaileyTammy Bailey
Accounting Bookkeeper at Sand Dollar AccountingAccounting Bookkeeper at Sand Dollar Accounting
Krystal KlotzKrystal Klotz
Property Manager at Sand Dollar One Vacation RentalsProperty Manager at Sand Dollar One Vacation Rentals
Kaylin MarshallKaylin Marshall
Fabric Cutter at Pink Sand Beach DesignsFabric Cutter at Pink Sand Beach Designs