Mackenzie Dufner
Minot
Summary
I have had experiences through my receptionist job for customer service. It has enhanced my ability to focus on many tasks at the same time such as: cleaning, answering the phone, taking care of customers and doing the little things through a job. My experience for teaching lessons for volleyball has helped me work on my communication and to lead the people around me who need help, it also made me plan ahead of time before things and keeping time management.
Overview
6
6
years of professional experience
Work History
Volleyball Coach
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Minot
11.2024 - Current
- Developed training programs to enhance player skills and teamwork.
- Analyzed player performance to provide constructive feedback and support.
- Planned and conducted practice sessions to improve overall performance.
- Demonstrated correct form of volleyball skills such as passing, setting, hitting, blocking.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
Receptionist
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Minot
01.2020 - 01.2026
- Managed multi-line phone system, routing calls effectively and efficiently.
- Scheduled appointments and maintained the calendar for office personnel.
- Greeted visitors warmly and directed them to appropriate staff members.
- Maintained organized reception area, promoting a professional environment.
- Assisted with administrative tasks, including filing and data entry as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Education
Some College (No Degree) - Psychology
University of North Dakota
Grand Forks, NDSkills
- Team building
- Communication skills
- Customer service
- Scheduling appointments
- Attention to detail
References
References available upon request.
Timeline
Volleyball Coach
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11.2024 - Current
Receptionist
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01.2020 - 01.2026
Some College (No Degree) - Psychology
University of North Dakota