MACKENZIE ELLISON
Vallejo,United States
Summary
Experienced and self-motivated manager bringing forth over four years of experience serving as an effective supervisor in Retail Industries. Adept in all aspects of retail management including planning, budget management (KPIs), and coordinating all working parts of a retail business. Experienced in working directly with customers and employees to ensure all the goals of a business are achieved and met within scope, budget, and timeframe.
Overview
7
7
years of professional experience
Work History
Shift-Lead
Rite Aid
06.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Assistant Retail Store Manager
San Francisco Goodwill Industries
08.2020 - 02.2024
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Worked with the store manager and other supervisors to develop and execute store budgets and goals
- Trained associates in proper techniques to maintain quality and efficiency
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
- Set up employee schedules
- Ensured store safety by monitoring customer and employee activity
- Enforced store safety policies along with filling out detailed and accurate incident reports
- Completed Leadership Training course
Retail Associate
Walgreens
03.2018 - 05.2019
- Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction and improved store reputation
- Monitored store security and enforced loss prevention policies
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting
- Processed customer orders accurately and efficiently
Retail Associate-Seasonal
Target
10.2017 - 06.2018
- Performed cashier duties in a high-volume retail environment, processing large quantities of transactions per shift
- Greeted and assisted customers in any inquiries
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Demonstrated excellent customer service skills in a fast-paced retail environment
- Promoted 'Target Red Card' and Target phone app and exceeded goals
Education
High School Diploma -
Santa Rosa Junior College
Santa Rosa, CASkills
- Communication Skills
- Customer Service
- Adaptability
- Leadership and Teamwork
- Communication
- Microsoft Excel
Personal Information
Title: Assistant Manager
Timeline
Shift-Lead
Rite Aid
06.2024 - Current
Assistant Retail Store Manager
San Francisco Goodwill Industries
08.2020 - 02.2024
Retail Associate
Walgreens
03.2018 - 05.2019
Retail Associate-Seasonal
Target
10.2017 - 06.2018
High School Diploma -
Santa Rosa Junior College
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