Summary
Overview
Work History
Education
Skills
Timeline
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MacKenzie Fowler

Lebanon,TN

Summary

- State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

- Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.

Overview

3
3
years of professional experience

Work History

Certified Nursing Assistant

Home Instead
04.2023 - 02.2024
  • Created amazing patient experience by assisting them with bathing, feeding, ambulating, personal hygiene and oral care.
  • Transported patients to and from appointments or testing locations.
  • Provided emotional support to patients and families, helping them cope with challenging situations.
  • Offered immediate assistance in any emergency and routine paging situations to evaluate needs and deliver care.
  • Developed personalized patient care plans to improve health and well-being.
  • Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.

Medical Office Receptionist

Ascension St. Thomas
01.2022 - 04.2023
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Assisted with medical coding and billing tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Answered phone calls and messages for certain physicians and medical facility's, scheduling appointments, and handling patient inquiries.

Lead Sales Supervisor

Kratom Kava Bar
06.2021 - 01.2022
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07.2022

Skills

  • Valid driver's license
  • Direct Patient Care
  • Compassionate
  • Medical Terminology
  • Bookkeeping
  • Sales
  • Organized
  • Time Management
  • Trustworthy companion
  • Staff Management
  • Data inputting
  • Telephone skills

Timeline

Certified Nursing Assistant

Home Instead
04.2023 - 02.2024

Medical Office Receptionist

Ascension St. Thomas
01.2022 - 04.2023

Lead Sales Supervisor

Kratom Kava Bar
06.2021 - 01.2022

High School Diploma -

Penn Foster Career School

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MacKenzie Fowler