MACKENZIE GERMAIN
New Britain
Summary
Enthusiastic Project Manager successful at multitasking on complex projects. Adept at managing relationships and communications across various departments. Skilled at identifying or anticipating problems and providing solutions. Established reputation as hard working, highly adaptable individual.
Overview
1824
1824
years of professional experience
Work History
Business Analyst
AmeriHealth Caritas Family Of Companies
03.2022 - Current
- Designed and implemented project plans to ensure successful execution of large scale Medicare and Medicaid projects.
- Applied problem-solving skills to analyze and resolve issues impacting internal business operations and goal achievement.
- Developed various reporting dashboards to improve Medicare regulatory compliance through requirements gathering, cross organizational collaboration, quality assurance and continuous monitoring.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Product Owner
Cerner
06.2021 - 03.2022
- Increased customer satisfaction by resolving latency issues.
- Worked to reduce the time in which potential case lists populate from 12 to 6hrs.
- Interacted with internal stakeholders as voice of product.
- Liaised with product team and development team to help break down requirements.
- Owned and prioritized product backlog.
- Broke project into epics and implementable user stories.
- Served as subject matter expert for HealtheCare products.
Associate IT Analyst
Magellan Health
10.2019 - 06.2021
- Communicates across organization to assess concerns or current issues and identify corrective measures.
- Pinpoints opportunities for business improvement and defined and measured success points.
- Analyzes program data for 30+ clients to provide input for key decision making and strategic planning.
- Designed and developed 4 Pediatric and Adolescent anxiety digital cognitive behavioral therapy programs.
- Assesses implementation methodologies to rein in project costs while meeting key milestones.
Innovation Project Specialist
Magellan Health
10.201 - 10.2019
- Liaised between business and IT departments, facilitating communications and keeping appropriate parties updated on project developments.
- Tracked project documents during every phase of development.
- Continuously evaluated business operations to effectively align workflows for optimal innovation and customer satisfaction.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
Master of Science - Organizational Management
Eastern Connecticut State University
Willimantic CT05.2019
Bachelor of Science - Physiology And Neurobiology
University Of Connecticut
Storrs CT05.2017
Skills
- Project planning and development
- Project Tracking
- Interpersonal abilities
- Project scope understanding
- Effective written and verbal communication
- ICP-Agile Product Ownership Certified (2021)
- Project Management Professional Certification- In Progress
Timeline
Business Analyst
AmeriHealth Caritas Family Of Companies
03.2022 - Current
Product Owner
Cerner
06.2021 - 03.2022
Associate IT Analyst
Magellan Health
10.2019 - 06.2021
Master of Science - Organizational Management
Eastern Connecticut State University
Bachelor of Science - Physiology And Neurobiology
University Of Connecticut
Innovation Project Specialist
Magellan Health
10.201 - 10.2019
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