Mackenzie Gilezan
Madison Heights
Summary
Recent graduate in Interdisciplinary Studies with a focus in Communications and Human Resources. Strong attention to detail and genuine passion for fostering positive workplace cultures. Solid foundation in effective communication and collaboration. Eager to apply academic knowledge in an entry-level HR and Communications position. Goal is to contribute to the growth and success of an organization, utilizing skills to create a thriving work environment.
Overview
9
9
years of professional experience
Work History
Training Manager
Inyo Restaurant and Lounge
06.2020 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Provided one-on-one coaching for employees struggling with specific job tasks or responsibilities, leading to improved performance.
Hiring Manager
Jacoby’s / Room 1904
08.2016 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Identified staffing needs and developed effective hiring strategies.
Manager
Zestia
01.2018 - 09.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelors - Interdisciplinary Studies
Oakland University
Rochester Hills, MI05.2024
Associates degree - Liberal Arts
Oakland Community College
Royal Oak, MI05.2023
Associates degree - General Studies
Oakland Community College
Royal Oak, MI05.2022
Skills
- Google Workspace
- Toast Point of Sales System
- Zoom
- Microsoft Teams
- Time Management
- Communication
- Problem-solving
- Creativity
- Customer Service
- Accountability
- Collaboration
Timeline
Training Manager
Inyo Restaurant and Lounge
06.2020 - Current
Manager
Zestia
01.2018 - 09.2020
Hiring Manager
Jacoby’s / Room 1904
08.2016 - Current
Associates degree - Liberal Arts
Oakland Community College
Associates degree - General Studies
Oakland Community College
Bachelors - Interdisciplinary Studies
Oakland University
Similar Profiles
Trisha-kay WhyteTrisha-kay Whyte
Manager at Lounge Zero Restaurant and LoungeManager at Lounge Zero Restaurant and Lounge
Hamid LawalHamid Lawal
Kitchen Hand at Ikoyi Restaurant and LoungeKitchen Hand at Ikoyi Restaurant and Lounge
TAYLOR D. JAMESTAYLOR D. JAMES
Head Server at Weezy’s Restaurant and LoungeHead Server at Weezy’s Restaurant and Lounge