Mackenzie Gillespie
Palm Harbor
Summary
Results-driven banker with a solid background in retail management and team leadership. Expertise in building customer relationships, driving revenue growth through tailored financial solutions, and maintaining operational compliance. Proven ability to foster a collaborative environment while achieving sales targets and enhancing team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Banker (MLO)
PNC Bank
Palm Harbor
04.2026 - Current
- Generated new business through outbound calling, appointment setting, and collaboration with internal partners and community networks, enhancing market presence
- Built and expanded customer relationships through proactive outreach, in-branch engagement, and personalized financial solutions
- Drove revenue growth by identifying client needs, converting service interactions into sales opportunities, and increasing product adoption
- Delivered high-quality customer service while ensuring compliance with banking regulations, managing risk, and maintaining operational accuracy to foster customer trust
Universal Banker
Meredith Village Savings Bank
Moultonborough
06.2025 - 03.2026
- Delivered accurate, efficient transactions and account services while ensuring regulatory and security compliance.
- Built strong customer relationships by identifying needs and promoting tailored banking solutions.
- Cross-trained in teller and customer service roles, consistently exceeding sales and service goals.
Produce Manager
Hannaford Supermarkets
Ossipee
10.2022 - 06.2025
- Oversee daily operations of the produce department, including inventory management, scheduling, and associate supervision.
- Ensure department maintains high standards of appearance and quality.
- Achieved consistent year-over-year sales growth and met annual budget targets.
- Developed and mentored associates, leading to increased team efficiency and career advancement.
Assistant Bakery Manager
Hannaford Supermarket & Pharmacy
Ossipee
04.2019 - 10.2022
- Managed bakery operations, including scheduling, inventory, ordering, and production planning.
- Supervised product production, including cake decorating and dessert sculpting.
- Conducted performance reviews, assigned tasks, and implemented planograms to optimize product placement.
Team Member
Smoothie King
Palm Harbor
01.2017 - 01.2019
- Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction and repeat business.
Bowlista
Bowl of Heaven
Santa Monica
06.2016 - 12.2016
- Delivered high-quality service and maintained a clean and organized work environment.
Education
High School Diploma -
Eastlake High School
Palm Harbor, FL06-2017
Some College -
St Petersburg College
Palm Harbor, FLSkills
- Regulatory compliance
- Effective communication
- Customer relationship management
- Staff supervision
- Problem solving
- Conflict resolution
- Time management
- Customer needs assessment
- Financial product sales
- Adaptability
- Banking software navigation
- Relationship building
- Self-motivated nature
Certification
- Customer Service, Proficient, 07/01/20
- Supervisory Skills: Motivating & Assessing Employees, Proficient, 05/01/21
- Food Safety, Proficient, 03/01/22
Timeline
Branch Banker (MLO)
PNC Bank
04.2026 - Current
Universal Banker
Meredith Village Savings Bank
06.2025 - 03.2026
Produce Manager
Hannaford Supermarkets
10.2022 - 06.2025
Assistant Bakery Manager
Hannaford Supermarket & Pharmacy
04.2019 - 10.2022
Team Member
Smoothie King
01.2017 - 01.2019
Bowlista
Bowl of Heaven
06.2016 - 12.2016
High School Diploma -
Eastlake High School
Some College -
St Petersburg College