HAISHA ACELAS

- Delivered exceptional customer service by analyzing client financial needs, recommending tailored solutions (checking/savings accounts, credit cards, loans, investments), and deepening relationships through proactive follow-ups.

- Consistently exceeded sales targets quarterly through cross-selling products (mortgages, auto loans, insurance), and leveraging PNC’s digital tools to enhance customer engagement.

- Managed client portfolio through personalized financial reviews, and timely resolution of account issues.

- Collaborated with internal teams (underwriting, branch operations) to streamline loan application processes

- Educated customers on mobile/online banking platforms,

- Ensured strict compliance with federal regulations (Bank Secrecy Act, Anti-Money Laundering) during account openings and transactions.

• Achieved consistent top-ranking sales performance, earning recognition as the number one salesperson in the dealership.
• Demonstrated unparalleled negotiation skills and comprehensive product knowledge to consistently exceed sales targets.
• Cultivated enduring customer relationships through a steadfast dedication to exceptional service and comprehensive post-sales support, contributing significantly to the dealership's success.
• Attained a closing rate well above the national average, further solidifying my reputation as an industry-leading sales professional.

• Delivered exceptional customer service, ensuring an exceptional dining experience for patrons.
• Executed precise and prompt delivery of food and beverage orders, reflecting a commitment to excellence in customer satisfaction.
• Expertly managed cash transactions and processed payments with efficiency and accuracy.
• Collaborated seamlessly with kitchen staff to ensure flawless service and timely delivery of orders.