Mackenzie Goodman
Sanger,CA
Summary
Dynamic professional with a proven track record at Envocore, enhancing operational efficiency and team performance through expert maintenance planning and crew management. Skilled in project coordination and customer service, adept at driving projects to completion and fostering positive client relations. Demonstrates exceptional adaptability and multitasking abilities, achieving significant improvements in productivity and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Manager/Administrative Assistant
Envocore
04.2019 - 03.2024
- Developed and implemented processes and strategies to achieve operational goals.
- Facilitated field operations through supervision and direction of field personnel.
- Tracked key performance indicators and enforced quality control measures.
- Collaborated with multiple departments to meet operational deadlines.
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Updated files, addressed customer concerns, created appointments, answered emails, etc.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Waistress/Restaurant Hostess
Jake's Corner Cafe
06.2015 - 04.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Education
High School Diploma -
Hermitage High School
Hermitage, MO05.2017
Skills
- Maintenance Planning
- Project Coordination
- Crew Management
- Inventory Management
- Schedule Management
- Customer Service
- Adaptability
- Multitasking Abilities
- Computer Skills
Certification
- Certified Forklift Operator - Est. February 2024
- OSHA 10 Certification
Timeline
Field Manager/Administrative Assistant
Envocore
04.2019 - 03.2024
Waistress/Restaurant Hostess
Jake's Corner Cafe
06.2015 - 04.2019
High School Diploma -
Hermitage High School
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