- Dancig
- Pilates
- Music
- Fashion and Style
- I enjoy sketching and drawing
- Cooking
- Road Trips
Mackenzie Graham
San Antonio,TX
Summary
Experienced leader and problem solver as an Assistant Manager at Sonic. Recognized for a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excelling in budget management, conflict resolution, and adapting to fast-paced environments. Dedicated to ensuring high standards, customer satisfaction, and commitment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sonic
12.2020 - Current
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supervised around 12 personnel and day-to-day operations to meet performance, quality, and service expectations.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
William J Brennan
2400 Cottonwood Way, San Antonio TX06-2023
Skills
- Fast learner
- Sales monitoring
- Time management
- Strategic thinking
- Multitasking and organization
- Customer relationship management
- Staff management
- Decision-making
- Adaptability and flexibility
- Training and development
- Conflict resolution
Interests
Timeline
Assistant Manager
Sonic
12.2020 - Current
High School Diploma -
William J Brennan
Similar Profiles
Ayriana HaynesAyriana Haynes
Manager at SonicManager at Sonic
Thomas RossThomas Ross
Manager of Operations at SonicManager of Operations at Sonic
Diego SandovalDiego Sandoval
Crew Member at SonicCrew Member at Sonic