Mackenzie Guess
Sylvania,OH
Summary
I am a dedicated and organized employee with many skills in housekeeping. I know how to keep up with housekeeping duties from cleaning a room while a resident is in the room to detailing an empty room. I show up to all of my shifts with the utmost positive attitude and mindset. I love to work and love picking up shifts when needed. I have very good communication skills and am friendly to other staff and also residents. I am a safety-oriented team player with a string attendance record.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
The Elizabeth Scott Community
12.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Team Member
Planet Fitness
09.2023 - 12.2023
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Cashier
Shoe Carnival
12.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Sylvania Southview High School
Sylvania, OH06.2023
Skills
- Restroom detailing
- Cleaning techniques
- Residential Cleaning
- Infection Control
- Window Cleaning
- Customer Service
- Chemical Handling
- Mopping and sweeping
- Vacuuming
- Hospitality background
- Customer-Oriented
- Housekeeping
- Exceptional communicator
- Excellent oral and written communication
- Dusting furniture
- Vacuuming and sweeping
- Cleaning and organizing abilities
Certification
Cosmetology license
Timeline
Housekeeper
The Elizabeth Scott Community
12.2023 - Current
Team Member
Planet Fitness
09.2023 - 12.2023
Cashier
Shoe Carnival
12.2021 - 05.2022
High School Diploma -
Sylvania Southview High School
Cosmetology license
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