Darby M. Keller
Greenville
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Worker II Investigation unit
Job and Family Services
04.2023 - Current
- Responsible for all incoming calls to the investigation unit, accessing the situation, and making sure the children are safe
- Must interpret state and federal regulations, promotes a positive agency image when dealing with the public, meeting with families regularly
- Maintaining case files and records with complete confidentialities
- Assess clients' needs, situations, strengths, and support networks to determine their realistic goals
- Advocated for client needs within legal and policy frameworks to ensure fair treatment.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Customer Care Representative
Klockner Pentaplast
02.2020 - 05.2022
- Working with accounting, purchasing, shipping, material management, raw material and receiving departments to communicate any internal issues with orders
- Regular contact with salesperson and customer with estimated delivery schedule and expediting orders if necessary
- Caseload/ 89 accounts
- Maintains updated records on inventory levels of products that assigned customers and vendors continually, consistently order with Excel spread sheets
- Research analyzes, then recommends methods that will reduce costs, time, and solve problems that will contribute to providing the best customer service
Customer Service Representative
Job and Family Services Miami County
11.2019 - 02.2020
- Medicaid Services/Food Assistance, Snap, verifying employment/income, person living in household
- Explanation of medical benefits, setting appointment for clients, meeting with clients, gathering all important documentation
Service Coordinator, CLOIP
MHMR Denton County
01.2016 - 10.2019
- Interacting with clients who live at Denton State Support Living Center for annual planning meeting, Interacting with individuals with developmental disabilities
- Turn in state documents in timely manner demonstrating an ability to handle multiple deadlines
- Local authority for Denton County
- Developing and maintaining long-term contact with individuals, individual’s families, and service providers for medical, social
- Education, and related service needs
- Caseload of approximately 120 individuals
- Maintenance of current and accurate written information including records, case notes, state legislator required documentation, etc
Substitute Teacher
Denton Independent School District
08.2015 - 01.2016
- Ginning Elementary Special Education Teacher Grades, second/third and fourth
- Stephens Elementary Special Education Autism Teacher Grades, second/ third/fourth and fifth
Education
Bachelor of Science - Integrative Studies, Psychology, History, and Health
University of North Texas
Denton, TXHigh school or equivalent -
Denton High School
Denton, TXSkills
- Microsoft Office Suite
- Case management
- Client advocacy
- Conflict resolution
- Risk assessment
- Crisis intervention
Certification
- CPR
- Basic Pharmacology
- Prevention and Management of Aggression
- Verbal Communication
- First Aid
- Bio-Terrorism
- Abuse/Neglect/ Client Rights
- Safety Emergency Planning
- HIPAA
- Corporate Compliance
- General Health for IDD Security
Timeline
Social Worker II Investigation unit
Job and Family Services
04.2023 - Current
Customer Care Representative
Klockner Pentaplast
02.2020 - 05.2022
Customer Service Representative
Job and Family Services Miami County
11.2019 - 02.2020
Service Coordinator, CLOIP
MHMR Denton County
01.2016 - 10.2019
Substitute Teacher
Denton Independent School District
08.2015 - 01.2016
High school or equivalent -
Denton High School
Bachelor of Science - Integrative Studies, Psychology, History, and Health
University of North Texas
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