Animal and Nature Sciences, Crafting, Plants, Traveling, Reading and Writing, Animals, Baking
Mackenzie Hastings
Holladay
Summary
Dynamic and proactive professional with leadership experience at Harmons Grocery Store, excelling in quality assurance and team collaboration. Proven ability to enhance customer satisfaction and drive sales through effective merchandising and training. Skilled in product knowledge and fostering a welcoming environment, ensuring both team morale and client retention. A willingness to learn and continuously striving to improve skills.
Overview
5
5
years of professional experience
Work History
Assistant Bakery Manager
Harmons Grocery Store
03.2024 - Current
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Wrote schedules and approved timesheets in a routinely manner. Paid department bills weekly and managed ordering products
- Have a deep knowledge of the products in the bakery, and be able to make helpful recommendations to customers
- Create a customer welcoming environment while maintaining team moral
Animal Caretaker
Animal Ark American Fork
04.2021 - 11.2023
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Kept animals clean and free of contaminants to promote optimal health.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures to maintain clean living spaces for pets and prevent spread of disease.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
Adventure Guide
Maverik Gas Station
11.2022 - 10.2023
- Kept a clean and orderly work station.
- Checked customer identification for alcohol and cigarette sales.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Maintained inventory of all saleable items.
Customer Service Cashier
Arby's
09.2020 - 04.2021
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Prepped food for daily food service.
Education
High School Diploma -
Cedar Valley High School
1389 Aviator Ave, Eagle Mountain, UT 8400505-2023
Concurrent Enrollment -
Utah Valley University
Orem, UT05-2023
Skills
- Interpersonal and Empathic
- Adaptability
- Proactive and Self-sufficient
- Leadership
- Quality Assurance
- Teamwork and Collaboration
Accomplishments
- Supervised entire department for a three-week period because of manager vacation
Interests
Timeline
Assistant Bakery Manager
Harmons Grocery Store
03.2024 - Current
Adventure Guide
Maverik Gas Station
11.2022 - 10.2023
Animal Caretaker
Animal Ark American Fork
04.2021 - 11.2023
Customer Service Cashier
Arby's
09.2020 - 04.2021
High School Diploma -
Cedar Valley High School
Concurrent Enrollment -
Utah Valley University