Mackenzie Howell
LOUISVILLE,Kentucky
Summary
Sales professional with proven track record in account management and strategic sales planning. Known for consistently achieving sales targets through effective client relationship building and innovative solutions. Highly collaborative, adaptable, and results-driven with exceptional communication and problem solving skills.
Overview
9
9
years of professional experience
Work History
Senior Sales Account Manager
Otis Elevator Company
Louisville, KY
07.2024 - Current
- Assisted in managing over client relationships to enhance customer satisfaction and retention.
- Supported sales team by preparing proposals and presentations for potential and existing customers.
- Coordinated communication between departments to ensure seamless service operation and turn over.
- Learned and utilized CRM systems for tracking sales activities and client interactions.
- Structured and negotiated client contracts that balanced customer needs with company objectives, driving client satisfaction, retention, and revenue growth.
- Built rapport with clients through regular check-ins, ensuring their ongoing satisfaction with our products or services.
Customer Service Representative
London Downs Golf Course
Forest, VA
05.2021 - 05.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Provided support during tournaments, ensuring smooth operations and guest satisfaction.
- Adapted to changing priorities, demonstrating flexibility in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members on company policies, procedures, and best practices.
Bank Teller
Central Virginia Federal Credit Union
Lynchburg, VA
06.2017 - 11.2020
- Processed daily transactions with accuracy and efficiency in high-volume environments.
- Assisted members with account inquiries and resolved issues promptly.
- Educated customers on available financial products and services to enhance satisfaction.
- Maintained cash drawer integrity, ensuring compliance with federal regulations.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Marketing Management
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2024
Skills
- Negotiation expertise
- Sales presentations
- Solution selling
- Salesforce proficiency
- CRM software
- Relationship building
- Key account management
- Strategic planning
Timeline
Senior Sales Account Manager
Otis Elevator Company
07.2024 - Current
Customer Service Representative
London Downs Golf Course
05.2021 - 05.2024
Bank Teller
Central Virginia Federal Credit Union
06.2017 - 11.2020
Bachelor of Science - Marketing Management
Virginia Polytechnic Institute And State University