Dedicated and results-driven professional with extensive experience in sales, project and program management, operations, and team leadership. Proven track record of streamlining operations, enhancing team efficiency, and delivering complex projects. Strong communicator with a passion for developing high-performing teams and driving continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Sales Account Manager
Integrated Protection Systems
Brooklyn Park, United States
03.2024 - 07.2024
Spearheaded sales efforts for IPS, a veteran-owned business with a non-union workforce of skilled technicians
Specialized in serving large commercial environments, property management, K-12 schools, higher education institutions, municipalities, hospitality businesses, healthcare facilities, and gambling enterprises
Leveraged the latest electronic security and surveillance technologies to help clients achieve their goals
Ensured safety and protection of clients' assets, providing peace of mind for stakeholders
Spearheaded sales efforts for IPS, a veteran-owned business with a non-union workforce of skilled technicians
Sr Executive Account Manager | Core Commercial Sales
Securitas Electronic Security, Inc
Minneapolis, United States
07.2022 - 09.2023
Responsible for managing national and local customer relationships, pipeline management, the implementation of sales strategies, and contract execution
Held extensive skillsets and expertise in various integration services, product management, and the creation of innovative and efficient business security plans
Collaborated with clients and business stakeholders, assisted in developmental processes, and ensured customer compliance with all requirements and confidentiality
STANLEY Security, along with Securitas Electronic Security, Inc (SES), became Securitas Technology
Senior Systems Integration Security Consultant
STANLEY Security
Minneapolis, United States
06.2012 - 07.2022
Oversaw both national and local customer relationships, pipeline management, sales strategy implementation, and contract execution
Demonstrated extensive skillsets and expertise in various integration services, product management, and the development of innovative and efficient business security plans
Collaborated with clients and business stakeholders, assisted in developmental processes, and ensured compliance with all requirements
Senior Security Consultant
STANLEY Security
Plymouth, United States
03.2013 - 03.2021
Provided expertise in System Integration across the greater MN, ND, and SD regions, delivering tailored solutions for IP Video Surveillance, Access Control, Fire Alarm & Life Safety, and Intrusion Alarm systems
Commercial Service Coordinator
Tyco Integrated Security
Shoreview, United States
04.2012 - 02.2013
Assisted the District Commercial Installation & Service Manager directly
Coordinated technician requisitions to ensure timely service delivery
Conducted weekly technician inventory reconciliation for accurate tracking
Organized and tracked monthly inspections for efficient scheduling
Completed signal audits on fire inspections and account activity for quality assurance
Collaborated with local ADT Commercial National Account Managers for seamless coordination
Central Region Sales Coordinator
Stanley Convergent Security Solutions
Maple Grove, United States
08.2011 - 04.2012
Company Overview: formerly Niscayah, Inc
Assisted Regional VP of Sales and two Senior Account Executives in the Central Region by providing direct support
Executed administrative tasks such as copying, faxing, handling mail, and managing supplies
Delivered exceptional customer service to commercial clients by offering tailored and solution-oriented assistance
Presented accurate and insightful information to management, including daily sales activity updates and sales forecasts
Formerly Niscayah, Inc
Credentialing Coordinator
Amplifon, USA
Plymouth, United States
11.2010 - 03.2011
Managed four large business franchises across the United States
Maintained required logs and prepared reports as necessary
Produced provider correspondence to process applicable payer applications
Maintained knowledge of CMS and NCQA credentialing guidelines
Conducted monthly internal audits on credentialing and re-credentialing files for accuracy and compliance with Credentialing Policies and Procedures
Provided mentoring to credentialing staff
Assisted market in pre-delegation audits and annual audits on providers delegated for the credentialing process
Facilitated and prepared presentations for credentialing committee meetings, including meeting agendas and minutes
Summarized provider information for peer review by the Credentialing Committee
Identified and analyzed non-routine provider records
Confirmed completion of all required verifications according to standards and timeframes
Input accurate credentialing information into the electronic database
Created and implemented policies and procedures for the Credentialing department
Quality assurance & quality control officer
Human Services, Inc
Oakdale, United States
02.2008 - 11.2010
Served as the key point person for coordination and technical assistance in health plan credentialing processes and regulatory compliance within HSI
Prepared and maintained reports and summaries of credentialing activities, such as accreditation, membership, or facility privileges
Ensured all information met federal and state guidelines when processing applications
Maintained all records and documentation of the application and verifications
Kept the facility's accreditation up-to-date and assisted auditors
Coordinated and participated in division meetings
Created and managed workflow for employees
Certified Phlebotomist, Medical Historian, Plasma Processor
Baxter Pharmaceutical Solutions LLC.
Mounds View, United States
01.2003 - 05.2007
Oversaw daily operations, product quality, and employee safety
Reviewed and maintained donor needs regarding customer service and response times
Trained, supervised, scheduled, and motivated up to 24 team members, both fulltime and part-time associates
Supervised day-to-day operations, contributed to company-wide overtime, and assisted with corporate conversions across three Bio Life centers in the United States
Played significant roles in corporate travel and employee transitions throughout several Bio Life centers
Assistant Banquet Coordinator
Green Mill Restaurant
Shoreview, United States
03.1999 - 11.2003
Coordinated daily operations for client events, banquet functions, and service staff
Oversaw division budget and managed the staffing of service and vendor staff
Assisted the Banquet Coordinator in designing events for new accounts
Education
Associate's degree - Business Management
MN School of Business
Brooklyn Park, MN
05.2002
Diploma -
Irondale High School
New Brighton, MN
06.1999
Skills
Strategic Thinking
Leadership
Communication
Relationship Building
Data Analysis
Negotiation Skills
Customer-Centricity
Tech Savvy
Adaptability
Negotiation expertise
Solution selling
Salesforce proficiency
Key account development
Sales team training
Verbal and written communication
Rapport and relationship building
Business development and planning
Analytical problem solver
Affiliations
ASIS
Certification
Certified Sales Professional (CSP)
Project Management Professional (PMP) - in process
First Aid Certification
Timeline
Senior Sales Account Manager
Integrated Protection Systems
03.2024 - 07.2024
Sr Executive Account Manager | Core Commercial Sales
Securitas Electronic Security, Inc
07.2022 - 09.2023
Senior Security Consultant
STANLEY Security
03.2013 - 03.2021
Senior Systems Integration Security Consultant
STANLEY Security
06.2012 - 07.2022
Commercial Service Coordinator
Tyco Integrated Security
04.2012 - 02.2013
Central Region Sales Coordinator
Stanley Convergent Security Solutions
08.2011 - 04.2012
Credentialing Coordinator
Amplifon, USA
11.2010 - 03.2011
Quality assurance & quality control officer
Human Services, Inc
02.2008 - 11.2010
Certified Phlebotomist, Medical Historian, Plasma Processor