Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhanae Burnett

Minneapolis,United States

Summary

To utilize the skills that I have obtained to be an asset to a company/organization; to obtain more knowledge and skills to learn and grow within an organization.

Overview

10
10
years of professional experience

Work History

Patient Registration

Hennepin County Medical Center
01.2019 - Current
  • Check patients in and register patients, process billing also provide professional customer support in the emergency department. Explain forms and documents to patients, handle payment for medical services, and verify insurance. Performed administrative and clerical tasks as needed. Those tasks include responding to patients' inquiries and concerns, scheduling appointments, organizing medical records, verifying insurance details. Also assist physicians on care plans and patient activities.

Customer Experience Associate

Xfinity
09.2016 - 01.2019
  • Provided remote technical assistance and support for incoming calls via phone, email, and chat-related systems. Troubleshooting and performing diagnostic procedures to determine the source of the issue and the best course of action. Follow up with customers to ensure issues have been resolved and to gain feedback to better support customers. Follow through and prioritize requests/issues with excellent service and procedure. Log and track concerns/issues and requests to maintain resolutions and history. Run reports to determine the best outcomes for the customers to continue service.

Certified Nursing Assistant

Methodist Hospital
10.2015 - 09.2017
  • Provided patients with genuine love and care while assisting with daily living activities. Daily living activities included helping patients with personal care, helping patients with transportation to the bathroom, helping patients with feeding, and wound care. Checking patients' vitals when needed, and provided patients with clean bed linens. Assisting with lifting patients when necessary. Also daily reporting to Registered Nurse or charge nurse.

Education

High School Diploma -

Patrick Henry High School
Minneapolis, Mn
06.2015

Associate Degree - Nursing

Minneapolis Community & Technical Collage
09.2025

Skills

  • Excellent Customer Service
  • Dedicated Team player
  • Motivational and Interpersonal skills
  • Patient registration
  • Scheduling
  • Documenting behaviors
  • Care plan implementation

Timeline

Patient Registration

Hennepin County Medical Center
01.2019 - Current

Customer Experience Associate

Xfinity
09.2016 - 01.2019

Certified Nursing Assistant

Methodist Hospital
10.2015 - 09.2017

Associate Degree - Nursing

Minneapolis Community & Technical Collage

High School Diploma -

Patrick Henry High School

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