Mackenzie Hughes
Glenwood Springs,CO
Summary
Highly motivated entry-level professional with a strong skill set in creativity, collaboration, dedication, client services, and salesmanship. Demonstrate two years of experience in the restaurant industry as well as three years in retail. Committed to continuous learning and eager to gain experience and expertise in various departments. Seeking a position where abilities and drive for success can be utilized.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
FRAME
02.2025 - 07.2025
- I successfully communicated the brand's aesthetic through styling and informing clients on the vision behind product.
- While acting in accordance to brand expectations in a premium retail environment, I strived to go beyond giving clients a personalized, professional, and positive experience.
- I concentrated on acquiring new clients and enhancing loyalty retention.
- I worked with management to enhance store visuals, boosting customer interaction with targeted products.
- Sales associates analyzed customer feedback to identify trends and improve service delivery strategies.
- I expanded expertise in current product, garment care, and product variations.
- I handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Inventory levels were maintained accurately through regular stock audits, back of house organization, and replenishment processes.
- I demonstrated strong self-motivation and teamwork to surpass monthly store sales targets.
- I established a follow-up process for clients on uncertain items, securing numerous out-of-store sales.
- I assisted and collaborated with colleagues, while fulfilling my own sales and client needs.
- During my time at FRAME, we had multiple campaigns and collaborations that staff acquired background knowledge on the brand/representative we collaborated with. These collaborations include the campaign with Sienna Miller and Oli Green, as well as collaborations with Alix Earle, Ritz Paris, and Sotheby's auction house.
Sales Associate/Key Holder
Alicia Adams Alpaca
06.2024 - 01.2025
- I kept a focus on making positive first impressions to welcome existing, new, and potential customers.
- Was able to memorize and understand the product we had, the care of each garment, pricing, and fabric compositions.
- I maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- I tended to online shipping orders, packing and shipping out items accordingly through UPS, USPS, and FedEx.
- I helped customers locate products and checked the store system for merchandise at other locations.
- Our team worked together to keep stock charts up to date at our storage space and store, while keeping an adequate amount of merchandise stocked in the store for sales.
- I also answered customer questions about sizing, accessories, and merchandise care.
- Customers unsure about which styles to look for were aided in styling, and personal recommendations based on their fit, color, and style preferences.
- I organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- As a key holder, I upheld the responsibility of keeping a store key and making sure everything was properly locked up outside of open hours.
- AAA worked with the luxury bedding company, Scandia, and we assisted customers in ordering their bed and bath products through us. Working closely with Scandia associates, products were successfully shipped out as requested and delivered to customers without any hassle.
Manager
Y2Kynk Vintage Warehouse
07.2023 - Current
- This is a family business owned by my mother, with significant assistance from myself.
- The store was founded in 2023.
- I aid in customer service, marketing, sales and inventory management.
- With what started as my senior project flourished into a brick and mortar store.
- I can apply skills like dedication, problem solving, integrity, and salesmanship to a future position.
- I have the ability to drive sales and build relationships with customers.
- I value the experience my customers have in the store, as well as purchasing inventory that aligns with items they're looking for.
- I obtain the ability to network and market the business and products, as well as engaging with clientele to fit their shopping needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Host
Black Saddle Restaurant at Snowmass Club
06.2023 - 10.2023
- This was a season summer position.
- As a host, I aided in seating restaurant guests in the restaurant accordingly to our reservation list, as well as managing walk-in customers.
- I valued customer safety and comfort, and could quickly resolve any concerns.
- Maintaining a positive, sanitary, and organized restaurant environment was also a crucial part of the position.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
Stylist
Maurices
12.2022 - 03.2023
- Due to the store permanently closing in April 2023, I unfortunately had to part ways with Maurices.
- This position expanded my experience in the retail category, and especially developed my customer service skills.
- My cashier skills increased as well as sales experience and my ability to sell a product.
- Organizational skills also supported this job as we had to do floor sets and rearrange clothing and product.
- I was able to style customers and recommend certain styles based on their personal style, preferences, needs, and budget.
- I flourished on being able to expand on my creativity as well as achieving sales to fit personal and store sales goals.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
Snack Bar Cashier
Glenwood Hot Springs Resort
07.2022 - 08.2022
- This was a summer seasonal position.
- I worked many different areas of the restaurant and grill, such as cashiering, serving and preparing food, and janitorial aspects.
- With the experience of this job, I bring strong team cooperation skills, the ability to multitask, and customer service communications.
- I also now have the experience of working in differently operated restaurants, which opens up the ability to adapt to different management and different rules/ways of operating.
- I had co-workers of all ages in this position, so I was able to work and successfully cooperate with everyone, no matter their experience or age group.
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Host/Server/Busser
Ming's Cafe
07.2021 - 05.2022
- This position gave me multiple levels of experience in aspects like hosting, serving food, bussing, and occasional waitressing.
- I was able to use all of the skills that I've obtained over the course of my life and apply them into this job and receive the professional experience of those skills and build on them in a working environment.
- I worked with co-workers of all ages, so I have an ability to cooperate no matter the job experience or age group.
- Hosting and serving gave me a strong sense of customer service and ways to deal with situations on a short notice.
- Hosting especially gave me a sense for organization and helping customers with any questions or concerns they may have.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Improved guest comfort and satisfaction through personalized service and support.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High school diploma or GED - undefined
05.2024
Skills
- Customer relations
- Product and service knowledge
- Attention to detail
- Task delegation
- Strong communication skills
- Sales execution and growth
- Upselling and cross selling
- Luxury apparel
- Shopping per client requests
- Effective problem management
- Retail loss prevention
- Stocking and receiving
- Google and Excel Spreadsheets
- Organizational skills
- Interpersonal skills
- Team collaboration
- Contact follow-up
- Social media strategy
- Photoshoot styling
- Competitor research
- Marketing
- Managing experience
- Cost reduction
- Ability to multi-task
- Outgoing personality
- Food service
- Cashiering
- Serving Experience
- Host/Hostess
- Bussing experience
- Kindergarten Class Aid (2017)
Assessments
- Food service: Customer situations, Proficient, 10/01/22
- Front desk agent (hotel), Proficient, 10/01/22
- Customer focus & orientation, Proficient, 10/01/22
- Retail customer service, Proficient, 03/01/23
Personal Information
- Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Associate
FRAME
02.2025 - 07.2025
Sales Associate/Key Holder
Alicia Adams Alpaca
06.2024 - 01.2025
Manager
Y2Kynk Vintage Warehouse
07.2023 - Current
Host
Black Saddle Restaurant at Snowmass Club
06.2023 - 10.2023
Stylist
Maurices
12.2022 - 03.2023
Snack Bar Cashier
Glenwood Hot Springs Resort
07.2022 - 08.2022
Host/Server/Busser
Ming's Cafe
07.2021 - 05.2022