Mackenzie Jalowiec
Denver,CO
Summary
Dynamic operations manager with a proven track record at The Medical Center of Aurora, excelling in process improvement and client relations. Expert in exercise program development and team leadership, I enhance patient outcomes through critical thinking and effective communication, ensuring exceptional service and operational efficiency in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Operations
The Medical Center of Aurora
05.2021 - Current
- Manage daily operations of the clinic
- Calculate statistics and collaborate with management on betterments and improvements of clinic operations and procedures
- Exercise Programming/Prescription for special populations
- Monitor patients before, during, and after exercise sessions
- Interpret ECG rhythm strips and record vitals before, during, and after exercise
- Educate patients on healthy lifestyle modifications to reduce risk for future cardiac events
- Measure body composition metrics and create and update progress reports monthly
- Coordinate with insurance companies for patient benefits and facilitate the referral process for new patient
Cardiac Rehabilitation Exercise Therapist
St. Luke's Hospital
05.2018 - 05.2021
- Exercise Programming for Special Populations
- Interpret ECG rhythm strips and take manual blood pressure, glucose levels, and body composition measurements
- Hands-on patient care to ensure health and safety while progressing exercise programs
- Demonstrate setup of exercise equipment/proper exercise technique
- Write monthly progress reports on patients to update their physicians and facilitate referral processes
- Enter patient information into the AACVPR database
Personal Trainer
Wolf Creek YMCA
05.2018 - 01.2020
- Cold call clients to create a solid client base
- Create an environment of accountability to keep clients motivated
- Conduct preparticipation screening and physical assessment for clients
- Develop an exercise program specific to the client's needs and goals
Event Coordinator
Automotive Events
Rocky River, OH
05.2012 - 03.2017
- Coordinated participant's transportation logistics for projects.
- Ensured exceptional customer service in client interactions.
- Managed event registration processes efficiently.
- Event site setup and teardown.
- Assisted with vehicle logistics to event site.
Education
Bachelor of Science - Education
Bowling Green State University
05.2018
Skills
- Coaching
- Service Excellence
- Critical thinking
- Problem Solving
- Experience with Microsoft Word and Excel
- Business Development
- Customer service
- Operational management
- Team leadership
- Exercise program development
- Process improvement
- Analytical thinking
- Client relations
Certification
- Red Cross BLS and ACLS certification
- ACSM Exercise Physiology Certification
Timeline
Manager of Operations
The Medical Center of Aurora
05.2021 - Current
Cardiac Rehabilitation Exercise Therapist
St. Luke's Hospital
05.2018 - 05.2021
Personal Trainer
Wolf Creek YMCA
05.2018 - 01.2020
Event Coordinator
Automotive Events
05.2012 - 03.2017
Bachelor of Science - Education
Bowling Green State University