Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shoaib Monis

Redondo Beach,CA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

14
14
years of professional experience

Work History

Manager of Operations

United States Postal Service, USPS
Los Angeles, California
02.2020 - Current
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.

Supervisor of Operations

United States Postal Service, USPS
Los Angeles, California
02.2019 - 02.2020
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Maintained accurate records for tracking progress and performance of team members.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.

Mail Handler

United States Postal Service, USPS
Los Angeles, California
08.2014 - 02.2019
  • Utilized handheld scanners to track deliveries and update inventory levels.
  • Inspected parcels for any damages prior to delivering them to customers.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Prepared bulk shipments using shrink-wrapping machine.
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Secured cargo using straps or bungee cords in order to prevent shifting during transport.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Reported any discrepancies or damaged packages to supervisor immediately.
  • Operated mail processing equipment and manually sorted mail.
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.

Mail Handler Assistant

United States Postal Service, USPS
Brooklyn, New York
04.2013 - 06.2014
  • Maintained accurate records of all incoming and outgoing mail items.
  • Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
  • Sorted incoming mail according to established procedures and distributed it to appropriate departments.
  • Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
  • Operated mail processing equipment and manually sorted mail.
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Customer Service Cashier

Mott Pharmacy
Far Rockaway, New York
07.2010 - 06.2014
  • Assisted customers with locating merchandise within the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Processed credit card transactions accurately and efficiently.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Beach Channel High School
Rockaway Park, NY
06-2009

Some College (No Degree) - Business Administration And Management

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Skills

  • Logistics Management
  • Business Development
  • Customer Service
  • Maintenance Planning
  • Data Analysis
  • Production
  • Workflow Optimization
  • Document Control
  • Labor Relations
  • Performance monitoring
  • Process Improvement
  • Logistics Oversight
  • Cost reduction and containment
  • Problem-Solving
  • Operations Management
  • Staff Management
  • High-pressure environments
  • Policies and procedures implementation
  • Team Leadership
  • Coaching
  • Mentoring
  • Customer Complaint Resolution
  • Cash Management
  • Positive and professional

Timeline

Manager of Operations

United States Postal Service, USPS
02.2020 - Current

Supervisor of Operations

United States Postal Service, USPS
02.2019 - 02.2020

Mail Handler

United States Postal Service, USPS
08.2014 - 02.2019

Mail Handler Assistant

United States Postal Service, USPS
04.2013 - 06.2014

Customer Service Cashier

Mott Pharmacy
07.2010 - 06.2014

High School Diploma -

Beach Channel High School

Some College (No Degree) - Business Administration And Management

Queensborough Community College of The City University of New York

Similar Profiles

  • Sanchavious Binn

    Sanchavious BinnSanchavious Binn

    Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS

  • Yea-Gi Sarabia

    Yea-Gi SarabiaYea-Gi Sarabia

    Sales Clerk at United States Postal Service, USPSSales Clerk at United States Postal Service, USPS

  • Pascal Macauley

    Pascal MacauleyPascal Macauley

    City Mail Carrier at United States Postal Service (USPS)City Mail Carrier at United States Postal Service (USPS)

  • Sharaveon Dorse

    Sharaveon DorseSharaveon Dorse

    Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS

  • Luke Neubauer

    Luke NeubauerLuke Neubauer

    Perfect Day Surf Camp Counsaler at Perfect Day Surf CampPerfect Day Surf Camp Counsaler at Perfect Day Surf Camp

CREATE PROFILE
Shoaib Monis