Mackenzie James
Ferdinan,IN
Summary
Dedicated professional with a proven track record of excellence in customer service and a strong work ethic. Expert in interactive communication and database management, consistently delivering results by enhancing operational efficiency and improving customer satisfaction. Adept at fostering physical, mental, and social development, demonstrating a caring and helpful attitude towards all tasks. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
Work History
Dishwasher
Cascade Cafe
01.2024 - Current
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
QMA
Northwood Retirement Community
05.2022 - Current
- Administer medication to residents
- Light Housekeeping
- Assisted residents in activities of daily living
CNA
Northwood Retirement Community
11.2018 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Administrative Quality Intern
Jasper Group
04.2014 - 04.2018
- Create, maintain, and enter information into databases for quality assurance
- Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
Sales Associate
Monastery Gift Shop
12.2015 - 05.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Teacher Assistant
A Kid's Place
01.2015 - 12.2015
- Supervise games, play, and other recreational activities to promote physical, mental, and social development of 4-5 year olds.
Education
No Degree - QMA Certificate
Ivy Tech Community College
Tell City, IN05.2022
High School Diploma -
Forest Park Jr-Sr High School
Ferdinand, IN05.2013
Skills
- Strong Work Ethic
- Interactive communication skills
- Customer service excellence
- Dependable
- Eager to learn
- Caring
- Helpful
Timeline
Dishwasher
Cascade Cafe
01.2024 - Current
QMA
Northwood Retirement Community
05.2022 - Current
CNA
Northwood Retirement Community
11.2018 - Current
Sales Associate
Monastery Gift Shop
12.2015 - 05.2016
Teacher Assistant
A Kid's Place
01.2015 - 12.2015
Administrative Quality Intern
Jasper Group
04.2014 - 04.2018
No Degree - QMA Certificate
Ivy Tech Community College
High School Diploma -
Forest Park Jr-Sr High School
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