Mackenzie Johnson
Olympia,WA
Summary
Ambitious professional with a strong foundation in research, time management, and problem-solving skills. Positive and energetic receptionist eager to leverage expertise in a dynamic environment that fosters growth and development. Committed to delivering exceptional service while continuously enhancing knowledge and experience in the field. Prepared to contribute effectively to team success and organizational goals.
Overview
11
11
years of professional experience
Work History
Doctors Assistant & Unlicensed Vet Technician
Steamboat Animal Hospital
Olympia, WA
10.2019 - Current
- Providing general nursing care
- Examining animals and checking vitals in preparation for the Veterinarian
- Taking X-rays of animals
- Administering first aid for emergencies
- Administering medication and treatments
- Drawing blood samples for testing
- Monitoring animals under anesthesia
- Working knowledge of the pharmaceuticals that are prescribed by the Veterinarian
- Good listening skills
- Compassion
- Communication skills
- Physical stamina
- Knowledge of a variety of animal species
Receptionist
Hawks Prairie Veterinary Hospital and Steamboat Animal Hospital
10.2017 - 10.2019
- Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately
- Handling busy phone lines as well as greeting and checking clients in.
- Process end of day reports and make deposits
- Obtain patient history and educate clients on heartworm and flea preventative options
- Excellent telephone and etiquette skills
- Handled method of payment for hospital patients
- Assisted in scheduling appointments for patients in person or by telephone
- Restock flea and food inventory
- Greet clients and their owners when they arrive for appointments
- Checked in all clients, including weighing animals and putting them in the proper room, checked clients out as well as follow up with clients
- Directed all calls to the proper personnel if needed, including doctors and/or veterinary technicians.
Receptionist
Great Clips
Lacey, WA
07.2015 - 02.2017
- Greeted all guest in a warm and friendly manner to create a positive first impression of the salon
- Restocked linen and laundry in all areas of the salon
- Transported soiled linens to the laundry facilities
- Handled guest complaints and calmly and professionally
- Maintained a solid knowledge base of all salon products and services
- Cleaned salon according to state of Washington safety and sanitary regulations
- Inventoried, ordered and stocked salon products
- Remained polite when speaking with a difficult guest on the phone
- Entered client information into the databases quickly and with minimal errors
Education
High school diploma -
NewMarket High School
Tumwater, WA06.2019
Skills
- Strong research skills
- Adaptable learner
- Planning /coordinating
- Leadership abilities
- Honest employee
- Responsible
- High level of accuracy
- Quality focused
- Excellent communication skills
- Dedicated employee
Timeline
Doctors Assistant & Unlicensed Vet Technician
Steamboat Animal Hospital
10.2019 - Current
Receptionist
Hawks Prairie Veterinary Hospital and Steamboat Animal Hospital
10.2017 - 10.2019
Receptionist
Great Clips
07.2015 - 02.2017
High school diploma -
NewMarket High School